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Single view of customer

A single customer view

With RapidXtra, agents can view all customer interactions on one screen, enabling them to respond to the complete customer journey. Agents can view and administer a wide range of information and activities relating to individual accounts, and not just one contact in isolation. This provides a rounded view of a customer and a proactive approach to serving your customers.

Seamless integration

RapidXtra shares data and integrates seamlessly with a wide range of water industry core systems ranging from debt management and asset management to workforce management, telephony and financial reporting environments. By interacting with other core components, RapidXtra ensures efficient service and an end-to-end customer experience.

"Partnering with Echo and RapidXtra offered a number of benefits. Price, quality of service, speed of implementation and Echo's proven track record were all elements that stood out for us."

Robert Marrill, managing director (Kelda Water Services Retail)

Billing & Customer Information Software in the Knowledge Centre

News

Echo Managed Services appoints programme director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS...

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Blog

A Guide to Better Billing

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst...

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Discover how a single customer view can add value to your service

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