Echo Logo

Single view of customer

A single customer view

With RapidXtra, agents can view all customer interactions on one screen, enabling them to respond to the complete customer journey. Agents can view and administer a wide range of information and activities relating to individual accounts, and not just one contact in isolation. This provides a rounded view of a customer and a proactive approach to serving your customers.

Seamless integration

RapidXtra shares data and integrates seamlessly with a wide range of water industry core systems ranging from debt management and asset management to workforce management, telephony and financial reporting environments. By interacting with other core components, RapidXtra ensures efficient service and an end-to-end customer experience.

"Partnering with Echo and RapidXtra offered a number of benefits. Price, quality of service, speed of implementation and Echo's proven track record were all elements that stood out for us."

Robert Marrill, managing director (Kelda Water Services Retail)

Billing & Customer Information Software in the Knowledge Centre

News

UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.

READ
Blog

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.

11 June 2019 by Andy Mack

READ
Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

READ
Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...

READ

Discover how a single customer view can add value to your service

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.