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Single view of customer

A single customer view

With RapidXtra, agents can view all customer interactions on one screen, enabling them to respond to the complete customer journey. Agents can view and administer a wide range of information and activities relating to individual accounts, and not just one contact in isolation. This provides a rounded view of a customer and a proactive approach to serving your customers.

Seamless integration

RapidXtra shares data and integrates seamlessly with a wide range of water industry core systems ranging from debt management and asset management to workforce management, telephony and financial reporting environments. By interacting with other core components, RapidXtra ensures efficient service and an end-to-end customer experience.

"Partnering with Echo and RapidXtra offered a number of benefits. Price, quality of service, speed of implementation and Echo's proven track record were all elements that stood out for us."

Robert Marrill, managing director (Kelda Water Services Retail)

Billing & Customer Information Software in the Knowledge Centre

News

Echo takes billing software global with first Australian water sector client

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...

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Blog

A new chapter for water billing

Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer...

23 August 2018 by Nigel Baker

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Discover how a single customer view can add value to your service

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