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Single view of customer

A single customer view

With Aptumo and RapidXtra, agents can view all customer interactions on one screen, enabling them to respond to the complete customer journey. Agents can view and administer a wide range of information and activities relating to individual accounts, and not just one contact in isolation. This provides a rounded view of a customer and a proactive approach to serving your customers.

Seamless integration

RapidXtra shares data and integrates seamlessly with a wide range of water industry core systems ranging from debt management and asset management to workforce management, telephony and financial reporting environments. By interacting with other core components, RapidXtra ensures efficient service and an end-to-end customer experience.

Aptumo is native to Salesforce and provides an innovative on platform solution to your billing and CRM requirements, removing the headache of lengthy and costly integration programmes. Your pioneering ecosystem can be extended further via complementary native technologies via the Salesforce AppExchange.

"Partnering with Echo and RapidXtra offered a number of benefits. Price, quality of service, speed of implementation and Echo's proven track record were all elements that stood out for us."

Robert Marrill, managing director (Kelda Water Services Retail)

Billing & Customer Information Software in the Knowledge Centre

News

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

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Blog

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...

12 November 2019 by Monica Mackintosh

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...

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Discover a real-time 360 degree view of your customers

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