Delivering the right customer experiences on behalf of our clients starts with our fantastic people who are our greatest asset. If you’d love to become one of the team, here on our career opportunities page you can view our current vacancies and even apply online should you spot the right opportunity for you.
An exciting opportunity for an extremely motivated and organised individual to become part of the MI team at Echo
A temporary full time opportunity has arisen within Echo Operations. Reporting to the Project Manager you will work as part of a team to identify scope and implement process improvements across the operation. As the process improvement expert, you will work with the Project Manager, alongside the operations managers and subject matter experts to reduce waste and rework, and improve first contact resolution.
For the right individual, this is an opportunity for you to take your knowledge of customer query resolution to the next level and to broaden your experience.
This role will suit someone who is passionate about development and wants to deliver effective coaching sessions as well as be a regular point of contact for support across the Operation floor.
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