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News

December 4th 2018

A quarter of UK residents would turn a blind eye to energy theft

What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...


Blog

November 26th 2018

Customer complaints: a valuable window into your service

Our latest blog about customer complaints, pinpointing the root cause & learning from criticism


Blog

November 20th 2018

Spotting the signs of Energy Theft

Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.


News

October 29th 2018

Echo takes billing software global with first Australian water sector client

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...


News

October 23rd 2018

Echo digs deep to help Acorns Children’s Hospice

Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...

Posted in Cross Service


Case Study

October 18th 2018

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...


News

October 15th 2018

Consumer debt: 1/3 of customers happy for service providers to share personal data

More than a third of UK consumers would be happy for service providers to share their personal data with other...


Blog

August 23rd 2018

A new chapter for water billing

Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer billing...


Blog

August 6th 2018

Debt collection: instilling a customer-centric mindset

In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the evolving role of collections teams...


News

July 19th 2018

Two in five consumers unaware of energy theft safety risks

39% of people are unaware of the safety risks posed by energy theft | Only 46% of people would report energy theft because...


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