UK billpayers want more transparency in water supplier expenditure

• News Item
• Billing & Customer Information Software

Water bills, do they need more transparency? 65% of consumers would like to know how their money is spent.

Pelican business services chooses Echo’s Aptumo billing solution

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• Billing & Customer Information Software

The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.

Rebrand to take Echo into its next era

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• Cross service

Today marks a new chapter for Echo as it launches a refreshed brand identity.

Echo Managed Services sponsors VicWater 2025 Annual Conference

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• Billing & Customer Information Software

Echo Managed Services is delighted to announce it is returning as Principal Sponsor of Vic Water's 2025 Annual Conference

Echo Managed Services appoints Hayley Monks as new MD

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• Cross service

Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business, following Monica’s decision to take up a new external opportunity.

Echo Managed Services to Attend VicWater 2024 Annual Conference

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• Billing & Customer Information Software

Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place from 10th to 12th September at The Langham, Melbourne.

Echo Managed Services strengthens its service with a new head of billing and collections

• News Item
• Customer Contact & Engagement

We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.

One in six delayed payment of a water bill due to lack of understanding

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• Debt Recovery & Revenue Management

Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to delay payment to their water provider, according to new research.

Echo to deliver specialist customer service and new software to Northern Ireland Water

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• Cross service

Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The contract will run for up to 10 years – initially seven with the option for NIW to extend for a further three – and was awarded following a competitive procurement process.

Double win for Echo at the Northern Ireland Contact Centre Awards 2023

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• Customer Contact & Engagement

Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.