Intelligent and easy to use

Built specifically for water companies, the usability of our billing software solutions has, through years of consultation with clients and end-users, been fine-tuned to minimise screen time, limit key strokes, and maximise ease of use. RapidXtra and Aptumo are intuitive and simple to use meaning your contact centre agents quickly become system experts.

Respond quickly and intelligently

By providing a single customer view, agents can respond quickly and intelligently to every customer contact. Our billing software solutions make it easy and quick to find all the customer information your agents need to respond effectively and intelligently, minimising call handling times and maximising efficient customer contact.

"Excellent customer service is something we are passionate about ourselves, so we wanted something that would support the delivery of market leading customer service in a competitive market."

Robert Marrill, managing director (Kelda Water Services Retail)

Billing & Customer Information Software in the Knowledge centre

Blog

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...

12 November 2019 by Monica Mackintosh

Read
News

Echo supports digital transformation at Dŵr Cymru Welsh Water

Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...

Read
Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Read
Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…

Read

Get in touch to find out more about our billing software solutions

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email