Built specifically for water companies, the usability of our billing software solutions has, through years of consultation with clients and end-users, been fine-tuned to minimise screen time, limit key strokes, and maximise ease of use. RapidXtra and Aptumo are intuitive and simple to use meaning your contact centre agents quickly become system experts.
By providing a single customer view, agents can respond quickly and intelligently to every customer contact. Our billing software solutions make it easy and quick to find all the customer information your agents need to respond effectively and intelligently, minimising call handling times and maximising efficient customer contact.
"Excellent customer service is something we are passionate about ourselves, so we wanted something that would support the delivery of market leading customer service in a competitive market."
Robert Marrill, managing director (Kelda Water Services Retail)
Almost 13.5 million households struggle to understand billing jargon.
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
12 November 2019 by Monica Mackintosh
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...
