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Intelligent and easy to use

Intelligent and easy to use

Built specifically for UK water, RapidXtra’s usability has, through years of consultation with clients and end-users, been fine-tuned to minimise screen time, limiting key strokes, and to maximise ease of use. RapidXtra is intuitive and simple to use meaning your contact centre agents quickly become system experts.

Respond quickly and intelligently

By providing a single customer view, agents can respond quickly and intelligently to every customer contact. RapidXtra makes it easy and quick to find all the customer information they need to respond effectively and intelligently, minimising call handling times and maximising efficient customer contact.

"Excellent customer service is something we are passionate about ourselves, so we wanted something that would support the delivery of market leading customer service in a competitive market."

Robert Marrill, managing director (Kelda Water Services Retail)

Billing & Customer Information Software in the Knowledge Centre

News

Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...

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Blog

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.

11 June 2019 by Andy Mack

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...

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Learn more about how user friendly RapidXtra is

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