Built specifically for UK water, RapidXtra’s usability has, through years of consultation with clients and end-users, been fine-tuned to minimise screen time, limiting key strokes, and to maximise ease of use. RapidXtra is intuitive and simple to use meaning your contact centre agents quickly become system experts.
By providing a single customer view, agents can respond quickly and intelligently to every customer contact. RapidXtra makes it easy and quick to find all the customer information they need to respond effectively and intelligently, minimising call handling times and maximising efficient customer contact.
"Excellent customer service is something we are passionate about ourselves, so we wanted something that would support the delivery of market leading customer service in a competitive market."
Robert Marrill, managing director (Kelda Water Services Retail)
Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based...
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
11 June 2019 by Andy Mack
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
This research report takes an in-depth look at the current state of billing in the UK and what lessons can...
