Intelligent and easy to use
Intelligent and easy to use
Built specifically for water companies, the usability of our billing software solutions has, through years of consultation with clients and end-users, been fine-tuned to minimise screen time, limit key strokes, and maximise ease of use. RapidXtra and Aptumo are intuitive and simple to use meaning your contact centre agents quickly become system experts.
Respond quickly and intelligently
By providing a single customer view, agents can respond quickly and intelligently to every customer contact. Our billing software solutions make it easy and quick to find all the customer information your agents need to respond effectively and intelligently, minimising call handling times and maximising efficient customer contact.
"Excellent customer service is something we are passionate about ourselves, so we wanted something that would support the delivery of market leading customer service in a competitive market."
Robert Marrill, managing director (Kelda Water Services Retail)
Billing & Customer Information Software in the Knowledge centre
Are core systems the key to changing tides in water sector complaints management?
Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
12 February 2021 by Andy Mack
Aptumo expands into Australia following second contract win
Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…