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Hugely flexible and scalable

A scalable solution that grows with you

No matter how large or small your customer base is, or how standard or bespoke your processes are, RapidXtra can be successfully deployed. This is the case if you’re a new entrant to the market or a well-established business.

Inherently flexible

One of the key attributes of RapidXtra is its inherent flexibility, and this extends to how it can be deployed in your business. You can choose for RapidXtra to be deployed as a fully installed, on-premise and licensed solution or delivered on a hosted, managed service basis utilising cloud based SaaS.

Meet customers’ changing needs

Regulator and customer requirements are constantly evolving, and they are doing so at a greater pace than ever in this industry. RapidXtra is flexible in its ability to accommodate these changes and delivers in a cost effective and agile way, be it service related, regulation-related or customer-needs related.

"We were looking for a system which would meet two primary criteria: on the one hand a system which is proven, reliable and cost effective; whilst on the other, not compromising on our desire for a great breadth of functionality and an innovative roadmap development plan to address the future needs of customers."

Julia Cherrett, managing director, Dwr Cymru customer services

Billing & Customer Information Software in the Knowledge Centre


Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...


CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.

11 June 2019 by Andy Mack

Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...


Learn more about our scalable and flexible solution

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