A scalable solution that grows with you

No matter how large or small your customer base is, or how standard or bespoke your processes are, our billing software solutions can be successfully deployed. This is the case if you’re a new entrant to the market or a well-established business.

Inherently flexible

One of the key attributes of our billing software is its inherent flexibility, and this extends to how it can be deployed in your business. You can choose for RapidXtra to be deployed as a fully installed, on-premise and licensed solution or delivered on a hosted, managed service basis utilising cloud based SaaS. Our new and pioneering solution Aptumo is a global SaaS solution, native to the SalesForce platform.

Meet customers’ changing needs

Regulator and customer requirements are constantly evolving, and they are doing so at a greater pace than ever in this industry. RapidXtra and Aptumo are flexible in their ability to accommodate these changes and deliver in a cost effective and agile way, be it service related, regulation-related or customer-needs related.

"We were looking for a system which would meet two primary criteria: on the one hand a system which is proven, reliable and cost effective; whilst on the other, not compromising on our desire for a great breadth of functionality and an innovative roadmap development plan to address the future needs of customers."

Julia Cherrett, managing director, Dwr Cymru customer services

Billing & Customer Information Software in the Knowledge centre


Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

12 February 2021 by Andy Mack


Aptumo expands into Australia following second contract win

Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...

Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…


Learn more about our scalable and flexible solution

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