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Meet regulatory requirements

Meet CMeX

Echo started life in the water industry, and we continue to be immersed in the specific needs of the water sector. As the pressure builds to improve customer service and meet CMeX obligations, our billing software solutions are a genuine asset. Dedicated to the UK and Australian water markets, our solutions are aligned to your regulatory requirements and architected to support your current and future needs.

Non-household

We enable you to be retail competition ready via RapidXtra Out of the Box, which allows you to be compliant from day one. Alternatively, you can adopt a more tailored and bespoke implementation via either RapidXtra or Aptumo. Our solutions are flexible enough to deliver either.

“We’ve chosen RapidXtra as our billing system primarily because it is ready for competition and the essential functionality required by customers is already in place. At Anglian Water Business we understand that every business is different, we pull out all the stops to provide a quality service, tailored to their exact needs and we know that Echo share this approach in the development of RapidXtra. This makes them the perfect partner as we continue our preparations for market opening.”

Jonathan Clarke, Head of Systems and Service at Anglian Water Business

Billing & Customer Information Software in the Knowledge Centre

News

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

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Blog

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...

12 November 2019 by Monica Mackintosh

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...

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Regulatory compliant water billing software solutions that evolve alongside you

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