Meet CMeX

Echo started life in the water industry, and we continue to be immersed in the specific needs of the water sector. As the pressure builds to improve customer service and meet CMeX obligations, our billing software solutions are a genuine asset. Dedicated to the UK and Australian water markets, our solutions are aligned to your regulatory requirements and architected to support your current and future needs.


We enable you to be retail competition ready via RapidXtra Out of the Box, which allows you to be compliant from day one. Alternatively, you can adopt a more tailored and bespoke implementation via either RapidXtra or Aptumo. Our solutions are flexible enough to deliver either.

“We’ve chosen RapidXtra as our billing system primarily because it is ready for competition and the essential functionality required by customers is already in place. At Anglian Water Business we understand that every business is different, we pull out all the stops to provide a quality service, tailored to their exact needs and we know that Echo share this approach in the development of RapidXtra. This makes them the perfect partner as we continue our preparations for market opening.”

Jonathan Clarke, Head of Systems and Service at Anglian Water Business

Billing & Customer Information Software in the Knowledge centre


Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

12 February 2021 by Andy Mack


Aptumo expands into Australia following second contract win

Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...

Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…


Regulatory compliant water billing software solutions that evolve alongside you

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