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Meet CMeX

Echo started life in the water industry, and we continue to be immersed in the specific needs of the water sector. As the pressure builds to improve customer service and meet CMeX obligations, our billing software solutions are a genuine asset. Dedicated to the UK and Australian water markets, our solutions are aligned to your regulatory requirements and architected to support your current and future needs.

Non-household

We enable you to be retail competition ready via RapidXtra Out of the Box, which allows you to be compliant from day one. Alternatively, you can adopt a more tailored and bespoke implementation via either RapidXtra or Aptumo. Our solutions are flexible enough to deliver either.

“We’ve chosen RapidXtra as our billing system primarily because it is ready for competition and the essential functionality required by customers is already in place. At Anglian Water Business we understand that every business is different, we pull out all the stops to provide a quality service, tailored to their exact needs and we know that Echo share this approach in the development of RapidXtra. This makes them the perfect partner as we continue our preparations for market opening.”

Jonathan Clarke, Head of Systems and Service at Anglian Water Business

Billing & Customer Information Software in the Knowledge centre

Blog

Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…

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News

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…

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Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

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Research & Resources

Affordability and the water sector: how water companies can support their customers through these turbulent times

We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…

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Regulatory compliant water billing software solutions that evolve alongside you

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