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Debt collection intelligence & experience

A more intelligent approach to debt collection

The best collection strategies are founded on great data and genuine customer understanding. It’s true that the more you know about your customer, the better you are able to formulate strategies, processes and communications for making collection – even in the most difficult cases.

Using data and segmentation to recover debt

We use sophisticated external data to enrich your own customer data. We also segment customers into different types, to approach different people in different circumstances with communications that are most appropriate to their situation. This helps us to recover early, live and aged debt – which you might have otherwise given up on – and ensure a satisfactory outcome for all.

Experience in consumer and commercial collections

Of course, as well as data intelligence, Grosvenor uses the vast experience our people have in engaging customers throughout the end-to-end collections cycle. Building on 40 years’ experience, we have specialist teams in this area. Our people who have been through different processes in different industries time and again, and know which approach to use, for who, and when, to maximise success.

With around 400 debt collection agencies in the marketplace, just how do you go about choosing the right one for you?

Why not read our helpful hints and tips in our latest blog: debt collection agencies: how to choose the right one

Debt Recovery & Revenue Management in the Knowledge Centre


The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...

6 March 2018 by Lloyd Birkhead

Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


Learn about our more intelligent approach

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