Debt Collection Intelligence & Experience
A more intelligent approach to debt collection
The best collection strategies are founded on great data and genuine customer understanding. It’s true that the more you know about your customer, the better you are able to formulate strategies, processes and communications for making collection – even in the most difficult cases.
Using data and segmentation to recover debt
We use sophisticated external data to enrich your own customer data. We also segment customers into different types, to approach different people in different circumstances with communications that are most appropriate to their situation. This helps us to recover early, live and aged debt – which you might have otherwise given up on – and ensure a satisfactory outcome for all.
Explore Debt Recovery & Revenue Management
Debt Recovery & Revenue Management in the Knowledge centre
Payment plans top the list of debt management options for UK water customers
In the face of the ongoing cost of living crisis, research from Aptumo, our next-generation water billing and CRM software,…
One in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…
A new customer-centric approach to debt collection
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…