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We are part of your world

Echo understands your world. Our deep experience of the UK water sector, working in close consultation with our current water sector clients and running two water operations ourselves on behalf of clients, has enabled us to develop RapidXtra and build Aptumo in response to your unique needs.

Proven and established

The suitability and ease with which our billing software solutions can be deployed has been proven over ten different successful implementations in UK water, all of which were achieved to budget. Having retained most of our core team throughout all these projects we have amassed an unparalleled wealth of UK water billing system implementation experience. Complementing this is a proven, tested and agile approach.

Billing & Customer Information Software in the Knowledge centre


Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

12 February 2021 by Andy Mack


North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…

Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…


Discover Echo's deep heritage in the UK water sector

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