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Case Study
October 13th 2020
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Posted in Billing & Customer Information Software by Andy Mack
Case Study
October 18th 2018
Revenue protection: supporting the fight against energy theft
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in…
Posted in Debt Recovery & Revenue Management by Caroline Boden
Case Study
February 8th 2017
Echo and Caring Homes: effectively handling new enquiries
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…
Posted in Customer Contact & Engagement by Caroline Boden
Case Study
April 19th 2016
A new customer-centric approach to debt collection
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Posted in Debt Recovery & Revenue Management by Jim White
Case Study
November 27th 2015
Collecting debt for Scottish Power - the customer-centric approach
Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how…
Posted in Debt Recovery & Revenue Management by Caroline Boden
Case Study
October 9th 2015
RapidXtra supports Welsh Water's delivery of customer service excellence
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that…
Posted in Billing & Customer Information Software by Caroline Boden
Case Study
June 17th 2015
Recruiting for the RAF hits new heights
Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards,…
Posted in Customer Contact & Engagement
Case Study
May 13th 2015
The Tower of London Remembers. Echo Delivers
Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding,…
Posted in Customer Contact & Engagement