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Case Study
August 6th 2025
Case study: Echo India business process outsourcing
Find out how Integrated Water Services Water Hygiene created efficiencies in its processes whilst having greater control and a cost…
Posted in Business Process Outsourcing by Matt Warner
Case Study
October 13th 2020
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Posted in Billing & Customer Information Software
Case Study
April 19th 2016
A new customer-centric approach to debt collection
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Posted in Debt Recovery & Revenue Management
Case Study
October 9th 2015
RapidXtra supports Welsh Water's delivery of customer service excellence
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that…
Posted in Billing & Customer Information Software
Case Study
May 13th 2015
The Tower of London Remembers. Echo Delivers
Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding,…
Posted in Customer Contact & Engagement