Affordability and the water sector: how water companies can support their customers through these turbulent times
Household finances are being squeezed as the cost-of-living continues to rise so we’re all paying more attention to “what’s coming in and what’s going out”. We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re dealing with those changes, and what their expectations are for the next few months. When customers are making sacrifices to make ends meet, what can water companies do to help them…
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