
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re dealing with those changes, and what their expectations are for the next few months. When customers are making sacrifices to make ends meet, what can water companies do to help them…
Download our report learn more about how water companies can support their customers through these turbulent times:
More in the Knowledge centre
More Research & Resources
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
Counting the Cost of Debt Recovery 2018
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…
More Billing & Customer Information Software
Aptumo, the only native Salesforce water billing solution – what that means and why that matters
Native to Salesforce, Aptumo stands out as a game-changing solution for water utilities looking to digitise operations, enhance customer engagement…
National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)
Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
Pelican business services chooses Echo’s Aptumo billing solution
The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.
Beyond billing: Why innovation starts where customers feel it
Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.
22 July 2025 by Matt Bowd