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Research & Resources

March 12th 2018

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


March 6th 2018

Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the sector, and what can be done to improve investigation and detection efforts in this month's coffee break blog...


February 19th 2018

Echo's Grosvenor Services Group expands growing team with new recruits

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...

Research & Resources

February 12th 2018

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

Posted in Cross Service


February 12th 2018

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...


January 12th 2018

South West Water implement Echo's Rapid Recovery to improve debt management

South West Water has selected Echo's water software to support its debt management activities...

Posted in Cross Service


January 2nd 2018

A Guide to Better Billing

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst looking at what service providers can do to improve this key customer touchpoint...


December 14th 2017

Limited switching options costing Northern Ireland households £82m per year

Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new...

Posted in Cross Service


December 8th 2017

Grosvenor Services Group expands to new office

Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong...


November 27th 2017

Four Seasons Healthcare Appoints Echo

Echo appointed by the leading care home group to manage dedicated new customer helpline...

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