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News

November 19th 2019

Echo shortlisted for three prestigious awards

We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused...


Blog

November 12th 2019

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...


News

October 18th 2019

Over 2.5 million households receive inaccurate utility bills

More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found that...


Blog

October 2nd 2019

How can the water sector climb up the customer satisfaction rankings?

Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector, in particular, can do to improve its position.


News

August 27th 2019

Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...


News

July 9th 2019

UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.


Research & Resources

June 27th 2019

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...


Blog

June 11th 2019

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.


Blog

May 31st 2019

Winning at emotion, ethos and ethics: how can the water sector strive for more?

Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the water sector compares against other UK business sectors.


News

May 23rd 2019

Echo and South Staffs Water recognised for outstanding customer service

Echo and its client South Staffs Water celebrate success with ServiceMark accreditation


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