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Blog
November 28th 2025
Aptumo, the only native Salesforce water billing solution – what that means and why that matters
Native to Salesforce, Aptumo stands out as a game-changing solution for water utilities looking to digitise operations, enhance customer engagement…
Posted in Billing & Customer Information Software
News
November 11th 2025
First team-based CCNNI Award for Echo Northern Ireland
Echo NI's won its first team-based award at the CCNNI Awards 2025, with the Collections & Recoveries team named Outsourced…
Posted in Customer Contact & Engagement
Blog
October 9th 2025
National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)
Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
Posted in Billing & Customer Information Software
News
September 17th 2025
Pelican business services chooses Echo’s Aptumo billing solution
The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.
Posted in Billing & Customer Information Software
News
September 10th 2025
Rebrand to take Echo into its next era
Today marks a new chapter for Echo as it launches a refreshed brand identity.
Posted in Cross Service
Case Study
August 6th 2025
Case study: Echo India business process outsourcing
Find out how Integrated Water Services Water Hygiene created efficiencies in its processes whilst having greater control and a cost…
Posted in Business Process Outsourcing by Matt Warner
Blog
July 22nd 2025
Beyond billing: Why innovation starts where customers feel it
Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.
Posted in Billing & Customer Information Software by Matt Bowd
Blog
July 18th 2025
Financing the Future: Why agile platforms are key to solving Utilities' #1 challenge
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for…
Posted in Billing & Customer Information Software by Matt Bowd
News
July 8th 2025
Echo Managed Services sponsors VicWater 2025 Annual Conference
Echo Managed Services is delighted to announce it is returning as Principal Sponsor of Vic Water's 2025 Annual Conference
Posted in Billing & Customer Information Software
Blog
July 4th 2025
How you can avoid burning time and energy - and ultimately, burning out your team
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how pre-integrated billing platforms make it harder than necessary…
Posted in Billing & Customer Information Software by Matt Bowd