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News

July 9th 2019

UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.


Research & Resources

June 27th 2019

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...


Blog

June 11th 2019

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.


Blog

May 31st 2019

Winning at emotion, ethos and ethics: how can the water sector strive for more?

Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the water sector compares against other UK business sectors.


News

May 23rd 2019

Echo and South Staffs Water recognised for outstanding customer service

Echo and its client South Staffs Water celebrate success with ServiceMark accreditation


News

April 9th 2019

Echo wins billing software contract with SES Water and SES Business Water

Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based...


News

March 21st 2019

Echo secures two-year metering and billing contract extension with Northern Ireland Water

Echo Managed Services has successfully secured a retender with Northern Ireland Water, extending their current Metering and Billing contract for...


News

March 11th 2019

Calls for a crack down on dangerous tamper tutorials

Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their...


News

January 17th 2019

86% of UK residents think energy companies must do more to tackle meter cheating

This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost...


Blog

January 7th 2019

The top challenges facing CIOs in 2019

Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future steps...


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