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News

May 19th 2017

Grosvenor Services named Best Outsourced Collections Provider 2017

At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017 Best Outsourced...


News

May 2nd 2017

Electric Ireland appoints Echo for customer field engagement

​Electric Ireland - the leading energy retailer in Ireland - has partnered with outsourced customer contact specialist, Echo Managed Services,...


News

April 24th 2017

RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


News

April 13th 2017

Echo in the running for eight industry awards

Wow! Exciting times here at Echo as we are shortlisted for no less than EIGHT industry awards.....

Posted in Cross Service


Blog

April 10th 2017

Striking the right balance: debt collection and treating customers fairly

The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies in this sector going wrong, and what do they need to do to rectify the situation? Lloyd Birkhead drops by to tell us more.......


News

April 3rd 2017

Echo Appoints New Bristol-based Contact Centre Manager

Echo makes new appointment to support continued growth in the South-West........


Blog

March 28th 2017

Tackling billing issues in a changing market

Echo's MD Nigel Baker discusses what water companies can do to improve current billing practices and customer satisfaction...


News

February 15th 2017

1 in 5 select their provider based on perks and benefits

New research from Echo reveals a fifth of UK consumers choose everyday service providers based solely on the perks and...


News

February 13th 2017

Caring Homes improves enquiry handling and conversions with the help of Echo

Echo is helping Caring Homes to improve the quality of new enquiry handling and enhance conversion rates...


Case Study

February 8th 2017

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...


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