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News

June 23rd 2017

Achilles UVDB Audit Success for Grosvenor

Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...


Research & Resources

June 23rd 2017

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...


Blog

June 14th 2017

Customer Service: the value of the human touch

In our latest blog, Chris Cullen - head of sales and marketing - drops in to look at how technology is changing the customer service landscape and why the value of the human touch should not be underestimated...


Blog

May 26th 2017

Open Water. The start of a multi-utility revolution?

Our head of sales and marketing, Chris Cullen, pops in to discuss whether the open water market is set to kick-start a multi-utility revolution....


News

May 19th 2017

Grosvenor Services named Best Outsourced Collections Provider 2017

At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017 Best Outsourced...


News

May 2nd 2017

Electric Ireland appoints Echo for customer field engagement

​Electric Ireland - the leading energy retailer in Ireland - has partnered with outsourced customer contact specialist, Echo Managed Services,...


News

April 24th 2017

RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


News

April 13th 2017

Echo in the running for eight industry awards

Wow! Exciting times here at Echo as we are shortlisted for no less than EIGHT industry awards.....

Posted in Cross Service


Blog

April 10th 2017

Striking the right balance: debt collection and treating customers fairly

The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies in this sector going wrong, and what do they need to do to rectify the situation? Lloyd Birkhead drops by to tell us more.......


News

April 3rd 2017

Echo Appoints New Bristol-based Contact Centre Manager

Echo makes new appointment to support continued growth in the South-West........


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