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News

March 16th 2020

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

News

March 11th 2020

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

News

January 30th 2020

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

News

January 23rd 2020

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

News

December 18th 2019

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…

News

December 12th 2019

Echo holds fundraising day to raise money for Acorns Children’s Hospice

Utility specialist raises £900 for Walsall children’s hospice

News

December 3rd 2019

Echo achieves new ISO 45001:2018 safety certification

Echo's on-going commitment to employee safety.

News

November 26th 2019

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

News

November 19th 2019

Echo shortlisted for three prestigious awards

We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…

Blog

November 12th 2019

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...

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