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News

December 18th 2019

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at...


News

December 12th 2019

Echo holds fundraising day to raise money for Acorns Children’s Hospice

Utility specialist raises £900 for Walsall children’s hospice

Posted in Cross Service


News

December 3rd 2019

Echo achieves new ISO 45001:2018 safety certification

Echo's on-going commitment to employee safety.

Posted in Cross Service


News

November 26th 2019

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.


News

November 19th 2019

Echo shortlisted for three prestigious awards

We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused...


Blog

November 12th 2019

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...


News

October 18th 2019

Over 2.5 million households receive inaccurate utility bills

More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found that...


Blog

October 2nd 2019

How can the water sector climb up the customer satisfaction rankings?

Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector, in particular, can do to improve its position.


News

August 27th 2019

Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...


News

July 9th 2019

UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.


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