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October 29th 2018

Echo takes billing software global with first Australian water sector client

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...


August 23rd 2018

A new chapter for water billing

Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer billing...


July 3rd 2018

Echo launches Aptumo, a new SaaS customer billing solution for multi-utility markets

Outsourced utilities customer engagement specialist, Echo Managed Services, has announced the launch of ​Aptumo​ – an innovative, cloud-based, multi-utility customer billing...


January 2nd 2018

A Guide to Better Billing

In our latest blog we examine customer frustrations when it comes to billing whilst looking at what service providers can do to improve this key customer touchpoint...


August 2nd 2017

Echo Managed Services appoints programme director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS...


April 24th 2017

RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


February 15th 2017

1 in 5 select their provider based on perks and benefits

New research from Echo reveals a fifth of UK consumers choose everyday service providers based solely on the perks and...


December 9th 2016

5 ways for water companies to perfect better bills

Evolving and uncertain times in the water sector mean companies may soon face an uphill battle to maintain customer loyalty, retention and trust. Here, we look at whether perfecting better bills is key to success in the new competitive landscape...


November 28th 2016

Billing trends leading to loss of customer trust

Echo's latest consumer research reveals that poor billing practices and pushing direct debit arrangements, leads to consumers losing trust in...


October 11th 2016

Echo helps water companies prepare for Open Water

Echo helps seven water companies prepare for Open Water with MOSL certification...

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