Choose what's showing in the Knowledge Centre
NewsJanuary 30th 2020
Billing software business continues to expand as utility sector interest grows
NewsJanuary 23rd 2020
More than 7 million households have had a negative water billing experience...
NewsNovember 26th 2019
Almost 13.5 million households struggle to understand billing jargon.
BlogNovember 12th 2019
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
NewsOctober 18th 2019
More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found…
NewsAugust 27th 2019
Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to…
NewsJuly 9th 2019
Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.
Research & ResourcesJune 27th 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
BlogJune 11th 2019
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
NewsApril 9th 2019
Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based…