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Blog
May 3rd 2023
Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis
More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…
Posted in Billing & Customer Information Software
News
April 5th 2023
Billing systems and processes are central to new Ofwat initiative
Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…
Posted in Billing & Customer Information Software
Research & Resources
March 28th 2023
Affordability and the water sector: how water companies can support their customers through these turbulent times
Household finances are being squeezed as the cost-of-living continues to rise so we’re all paying more attention to “what’s coming…
Posted in Billing & Customer Information Software
Blog
September 27th 2022
Improving the experience for water customers during the cost-of-living crisis
According to Ofwat’s cost of living report 2022, almost a fifth (17%) of water bill payers have struggled to pay…
Posted in Billing & Customer Information Software
News
November 11th 2021
North East Water chooses Aptumo to enhance its customer experience
The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…
Posted in Billing & Customer Information Software
News
March 22nd 2021Aptumo expands into Australia following second contract win
Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...
Posted in Billing & Customer Information Software
News
February 18th 2021
Echo Announces Aptumo on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
Echo’s customers can now benefit from a new era of water billing software...
Posted in Billing & Customer Information Software
Blog
February 12th 2021
Are core systems the key to changing tides in water sector complaints management?
Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
Posted in Billing & Customer Information Software by Andy Mack
News
January 26th 2021
Aptumo awarded development excellence accolade
- award given in recognition of a 34% higher rate of best practice compliance in development than other ISVs, meaning…
Posted in Billing & Customer Information Software
Case Study
October 13th 2020
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Posted in Billing & Customer Information Software by Andy Mack