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Blog

May 3rd 2023

Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…

News

April 5th 2023

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…

Research & Resources

March 28th 2023

Affordability and the water sector: how water companies can support their customers through these turbulent times

We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…

Blog

September 27th 2022

Improving the experience for water customers during the cost-of-living crisis

According to Ofwat’s cost of living report 2022, almost a fifth (17%) of water bill payers have struggled to pay…

News

November 11th 2021

North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…

News

March 22nd 2021

Aptumo expands into Australia following second contract win

Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...

News

February 18th 2021

Echo Announces Aptumo on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Echo’s customers can now benefit from a new era of water billing software...

Blog

February 12th 2021

Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

News

January 26th 2021

Aptumo awarded development excellence accolade

- award given in recognition of a 34% higher rate of best practice compliance in development than other ISVs, meaning…

Case Study

October 13th 2020

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

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