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News

August 27th 2019

Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...


News

July 9th 2019

UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.


Research & Resources

June 27th 2019

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...


Blog

June 11th 2019

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.


News

April 9th 2019

Echo wins billing software contract with SES Water and SES Business Water

Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based...


Blog

January 7th 2019

The top challenges facing CIOs in 2019

Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future steps...


News

October 29th 2018

Echo takes billing software global with first Australian water sector client

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...


Blog

August 23rd 2018

A new chapter for water billing

Echo's Software Services Director Andy Mack pops by to share his views on the need for a new chapter for water customer billing...


News

July 3rd 2018

Echo launches Aptumo, a new SaaS customer billing solution for multi-utility markets

Outsourced utilities customer engagement specialist, Echo Managed Services, has announced the launch of ​Aptumo​ – an innovative, cloud-based, multi-utility customer billing...


Blog

January 2nd 2018

A Guide to Better Billing

In our latest blog we examine customer frustrations when it comes to billing whilst looking at what service providers can do to improve this key customer touchpoint...


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