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News

September 11th 2020

Coliban Water embraces new Aptumo billing software to benefit customers

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…

News

June 8th 2020

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

News

January 30th 2020

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

News

January 23rd 2020

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

News

November 26th 2019

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

Blog

November 12th 2019

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...

News

October 18th 2019

Over 2.5 million households receive inaccurate utility bills

More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found…

News

August 27th 2019

Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to…

News

July 9th 2019

UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.

Research & Resources

June 27th 2019

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…

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