National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)

For many water utilities, the below list may sound very familiar:

• confused customers calling about bills they don’t understand
• long wait times for answers because data isn’t real-time
• repeat calls driving up costs and frustration
• agents struggling to support vulnerable customers without the right tools from the first moment they onboard.

It doesn’t have to be this way!

What If water billing worked like other modern apps such as streaming apps or your phone bill? Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now imagine if water billing worked the same way.

For most water companies, it doesn’t. Traditional billing cycles are slow and built for a world that no longer exists. Customers wait far too long to understand their usage and costs. Disputes and repeat calls pile up. Trust erodes. And operations stay stuck in reactive mode.

Service excellence with Aptumo: Putting customers first this week and always

With Aptumo, billing becomes a live experience. A real-time meter read updates a customer’s balance instantly and allows them to access the output with no delays. Customer and agent see what’s happening as it happens. Transparency replaces confusion. Disputes and repeat calls drop, which naturally drives up your C-MeX score (If you’re in the UK), a metric that matters for both revenue and reputation.

But this isn’t just about billing. It’s about connection. When customers reach out, they expect accurate answers fast. Aptumo delivers by combining deep water industry expertise with the power of being fully native to Salesforce. That means out-of-the-box customer journeys that can tailored to your needs, first-time resolutions, and a complete 360° view of every interaction. The result? Conversations that build trust, even when a customer is vulnerable or has additional needs. No two journeys are the same, but the agent experience should always be consistent, empathetic, and efficient.

Behind the scenes, resilience matters too. Aptumo gives you real-time compliance data from day one, packaged into reports designed for the water sector by experts. All of this is backed by the security and scalability of the world class Salesforce platform. From the moment you go live, you’re ready for tomorrow’s opportunities.

Aptumo isn’t just technology upgrade. It’s a shift in how you can operate, engage, and deliver value to your customers. Because in a world where people track every penny from streaming subscriptions to banking why should water be any different?

That’s the Aptumo advantage. A pure 360° customer service for the modern customer.

What would real-time outcomes mean for your customers?

Let’s start the conversation. Message us at hello@aptumo.com for a demo.