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Blog
July 22nd 2025
Beyond billing: Why innovation starts where customers feel it
Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.
Posted in Billing & Customer Information Software by Matt Bowd
Blog
July 18th 2025
Financing the Future: Why agile platforms are key to solving Utilities' #1 challenge
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for…
Posted in Billing & Customer Information Software by Matt Bowd
Blog
July 4th 2025
How you can avoid burning time and energy - and ultimately, burning out your team
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how pre-integrated billing platforms make it harder than necessary…
Posted in Billing & Customer Information Software by Matt Bowd
Blog
June 13th 2025
Water utilities don't need more integration. They need control.
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses the impact of integration of billing platforms with Salesforce
Posted in Billing & Customer Information Software by Matt Bowd
Blog
August 8th 2024
Navigating risk and assumptions in digital transformation
Transformation leaders, it’s all too easy to see a growing risk register and feel overwhelmed.
Posted in Customer Contact & Engagement by Matt Bowd