Echo is uniquely equipped to answer your customer journey challenges. We have the right people and the right processes to deliver the right customer experience. Whether on a temporary, short term, out of hours or long term basis:
We fulfil every part of the customer journey – from initial contact, to regular engagement, to billing, to collections, we make life simple for your customers 24/7.
We are successful – our proven best-practice processes, our billing solution and intelligent use of the most appropriate contact channels deliver results however difficult your challenge.
We understand your customers – with processes born of meeting water industry challenges, and extensive experience in regulated, non regulated and not for profit industries, we are able to apply our expertise to customers in every sector.
We are agile and flexible – through outsourced, insourced or managed services we respond quickly and evolve to meet your changing business needs. We can also quickly upscale or downscale to meet your demands.
We tailor our service for you – we will adapt our proven processes to your match your specific requirements and your customers’ evolving needs.
We support you – with the latest communications technology, highly skilled and empowered people, and expertise that we share with you through a close working partnership designed to protect your brand and customer relationships as if they were our own.
Follow the link to learn more about our vision, mission and values