Echo Logo
Echo Logo

Why Echo?

Why choose Echo?

Echo is uniquely equipped to answer your customer journey challenges. We have the right people and the right processes to deliver the right customer experience. Whether on a temporary, short term, out of hours or long term basis:

We fulfil every part of the customer journey – from initial contact, to regular engagement, to billing, to collections, we make life simple for your customers 24/7.

We are successful – our proven best-practice processes, our billing solution and intelligent use of the most appropriate contact channels deliver results however difficult your challenge.

We understand your customers – with processes born of meeting water industry challenges, and extensive experience in regulated, non regulated and not for profit industries, we are able to apply our expertise to customers in every sector.

We are agile and flexible – through outsourced, insourced or managed services we respond quickly and evolve to meet your changing business needs. We can also quickly upscale or downscale to meet your demands.

We tailor our service for you – we will adapt our proven processes to your match your specific requirements and your customers’ evolving needs.

We support you – with the latest communications technology, highly skilled and empowered people, and expertise that we share with you through a close working partnership designed to protect your brand and customer relationships as if they were our own.

Follow the link to learn more about our vision, mission and values

Follow the links to find out about our core services: outsourced contact centre solutions, revenue management and debt collection and water billing and CIS software

Award Wins

Contact Centre Network Northern Ireland

Special Recognition Award Outsourced Services 2021

Institute of Customer Service UK Customer Satisfaction Awards 2020

Customer Satisfaction Innovation of the Year

Utility Week Awards 2019

Community Initiative of the Year

CCMA UK National Contact Awards 2018

Customer Relations Manager of the Year

CCMA UK National Contact Awards 2018

Learning and Development Team of the Year

CCMA UK National Contact Awards 2017

Collections Team Manager of the Year

The Credit Awards 2017

Best Outsourced Collections Provider of the Year

Utility Week Awards 2016

Customer Facing Team of the Year

Finalist Shortlistings

Contact Centre Network Northern Ireland

Contact Centre Manager of the Year

CCMA UK National Contact Centre Awards 2021

Complaints Manager of the Year

Utility Week Awards 2019

Customer Care Award

Water Industry Awards 2019

Most Innovative Software Solution of the Year

Institute of Customer Service UK Customer Satisfaction Awards 2019

Customer Experience Award

CCMA UK National Contact Centre Awards 2019

Business Improvement Manager of the Year

British Credit Awards 2019

Third Party Debt Collection Team of the Year

Institute of Customer Service UK Customer Satisfaction Awards 2018

Customer Service Collaboration Award

Utility Week Awards 2017

Customer Care Award

Institute of Customer Service UK Customer Satisfaction Awards 2017

Customer Feedback Strategy Award

European Contact Centre Awards 2015

Rising Star Award

European Contact Centre Awards 2015

Outsourcing Partnership of the Year

Institute of Customer Service UK Customer Satisfaction Awards 2016

Customer Service Collaboration Award