Echo Logo

Debt Recovery & Revenue Management

  • Echo Managed Services
  • Debt Recovery & Revenue Management

Debt collection. Make a change for the better

When your normal collection strategies have drawn a blank, Grosvenor Services Group, a part of Echo, can help. By using sophisticated office and field based debt collection strategies which have been tried and tested to deliver in a wide variety of circumstances – from early arrears collections to the recovery of private and company debt, our unique customer-centric approach helps maximise your revenues.

And whilst there are many debt collection agencies in the UK, there aren't many who truly understand customer service, and that's where we're different. Echo and Grosvenor are customer journey specialists, and our people place customer service at the heart of our operation. We engage your customers, protect your brand and most importantly collect more.

Engaging your customers

We believe in positively engaging customers to successfully recover debt. We understand that brand protection is essential to your future profitability and that equally, protecting your reputation is central to how people perceive your brand. Choose us and your customers and brand are in safe hands. We take great care to build relationships with your customers, taking the time to listen and giving the right advice which in turn helps us to communicate with understanding.

Treating customers fairly

We take time to identify vulnerable customers, understand their situation and engage with them in a sensitive manner. Working together, we adopt an appropriate collections strategy in line with regulatory and legal obligations in order to resolve their debt. Ultimately our approach comes down to our simple mantra: using the right solution, for the right customer, at the right time.

Have you seen the findings of our latest research report - counting the cost of debt recovery?

1,500 UK households tell us about their attitudes towards debt, the reasons behind their arrears and which companies they feel are getting it right and wrong.

Preview Download

“I have used Grosvenor Services Group for UK, Europe and Worldwide collections for over 15 years. They are a thoroughly professional collection agency, they produce great results through their customer-centric approach which also ensures that our customer relationships and brand are protected. I would recommend them without hesitation as an excellent business partner."

Andrew Thornton, credit manager, Condé Nast Publications Ltd

Debt Recovery & Revenue Management in the Knowledge Centre

News

Achilles UVDB Audit Success for Grosvenor

Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...

READ
Blog

Striking the right balance: debt collection and treating customers fairly

The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies...

10 April 2017 by Lloyd Birkhead

READ
Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

READ
Research & Resources

Counting the cost of debt recovery

This consumer research report looks into the current picture of debt recovery processes in the UK and the impact they...

READ

Debt collection. Make a change for the better.

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.