When your normal collection strategies have drawn a blank, Grosvenor Services Group, a part of Echo, can help. By using sophisticated office and field based debt collection strategies which have been tried and tested to deliver in a wide variety of circumstances – from early arrears collections to the recovery of private and company debt, our unique customer-centric approach helps maximise your revenues.
And whilst there are many debt collection agencies in the UK, there aren't many who truly understand customer service, and that's where we're different. Echo and Grosvenor are customer journey specialists, and our people place customer service at the heart of our operation. We engage your customers, protect your brand and most importantly collect more.
We believe in positively engaging customers to successfully recover debt. We understand that brand protection is essential to your future profitability and that equally, protecting your reputation is central to how people perceive your brand. Choose us and your customers and brand are in safe hands. We take great care to build relationships with your customers, taking the time to listen and giving the right advice which in turn helps us to communicate with understanding.
We take time to identify vulnerable customers, understand their situation and engage with them in a sensitive manner. Working together, we adopt an appropriate collections strategy in line with regulatory and legal obligations in order to resolve their debt. Ultimately our approach comes down to our simple mantra: using the right solution, for the right customer, at the right time.
1,500 UK households tell us about their attitudes towards debt, the reasons behind their arrears and which companies they feel are getting it right and wrong.
“I have used Grosvenor Services Group for UK, Europe and Worldwide collections for over 15 years. They are a thoroughly professional collection agency, they produce great results through their customer-centric approach which also ensures that our customer relationships and brand are protected. I would recommend them without hesitation as an excellent business partner."
Andrew Thornton, credit manager, Condé Nast Publications Ltd
The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies...
10 April 2017 by Lloyd Birkhead
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...