Water utility customer experience and billing solutions

Software and services for water utilities

and the customers they serve.

An integral part of the water community, Echo delivers customer service and billing solutions built exclusively for water utilities. Our deep sector focus means we understand your challenges, share your priorities, and shape our technology and services around one thing only, the needs of water companies and the communities they serve.

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What makes Echo unique?

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Lead with customer care

Work with a team that truly understands water customers, combining service expertise and innovative technology to deliver exceptional customer experiences at every step.

Be ready for the future

Stay ahead of regulatory change with flexible software and services that boost agility, automate the complex and keep customers efficiently supported.

Choose security and scalability

Power your water utility with Aptumo, the only global Salesforce native water billing technology, for secure, scalable customer journeys and an ecosystem of seamless opportunities.

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Partner with a safe pair of hands

A part of the water community, Echo brings decades of trusted partnerships, an 100% client retention rate, and deep sector understanding to support your operations today and shape what’s next.

Our products and services

Billing and customer management software

Aptumo, powered by Salesforce, is a highly configurable, next-generation billing and customer information solution created by the water industry, for the water industry. With extensive pre-configured functionality, it reduces the need for costly customisation and delivers a low low total cost of ownership. Aptumo evolves with your utility, supporting both household and business customers while enabling modern, seamless customer journeys.

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Customer management services

Our customer management services are purpose built for the water sector and delivered through our 24/7 centre of excellence in India. We provide an extensive range of non‑voice back‑office services tailored to the needs of water utilities, helping you improve efficiency and customer experience at scale.

Consultancy and wrap around services

Implementing new technology can be complex. We bring decades of water sector expertise to support you every step of the way. Our consultancy and wrap‑around services cover Salesforce development and administration, data migration and wider support, ensuring your transformation is delivered smoothly, confidently and with long‑term success in mind.

Trusted by leading global water utilities

News, views and resources

UK billpayers want more transparency in water supplier expenditure

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Billing & Customer Information Software

Water bills, do they need more transparency? 65% of consumers would like to know how their money is spent.

National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)

Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now imagine if water billing worked the same way.

Pelican business services chooses Echo’s Aptumo billing solution

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Billing & Customer Information Software

The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.

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