Choosing our outsourced, insourced or managed contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.Communicate in the way customers want
We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to live, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.The customer-centric approach to debt collection
Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.Bill customers accurately and build relationships
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.
The Education and Training Foundation is improving data insight services and strengthening customer service with help from Echo...
Vicki Dixon, Head of Operations for one of our key water client end-to-end contact management campaigns, looks ahead to Open...
24 August 2016 by Vicki Dixon
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.
Contact Centre Director
Head of Service Delivery
Customer Service Advisor
Customer Service Advisor
Business Development Manager
Collections Team Manager
Service Desk Manager
Interested in joining the team? Explore current opportunities at a location near you...
One Echo, creating opportunities through growth.
Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.