The right people.
The right processes.
The right customer experience.
Echo helps utility companies deliver their end-to-end customer journeys. Our services improve your customer contact, revenue protection, debt collection and billing processes to drive excellent customer experiences whilst minimising cost to serve.
We continue to support our clients and provide the existing and new services they may need during these challenging times. We’ve also adapted how we work and the environments we work in to ensure the safety of our people and compliance with the government’s guidance on managing the risk of COVID-19.
Monica Mackintosh, MD, Echo.
We maximise revenue management and debt collection using sophisticated, tailored strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tamper investigation. When your normal strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.Debt Recovery & Revenue Management
When it comes to utility billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market-leading water billing software or Aptumo, a new and pioneering SaaS utility billing solution, native to Salesforce. With over 20 years of experience working with utility companies, our software supports a personalised customer experience and reduces the cost to serve.Billing & Customer Information Software
Choosing our outsourced contact centre services gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive and tailored service for your customers.Customer Contact & Engagement
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.
Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
12 February 2021 by Andy Mack
Echo’s customers can now benefit from a new era of water billing software...
Meet the Team
Here at Echo we're all about people. We can't do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.
Careers & Opportunities
Interested in joining the team? Explore current opportunities at a location near you...Echo Careers
Vision, Mission and Values
One Echo, creating opportunities through growth.
Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.