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The right people.
The right processes.
The right customer experience.

Echo helps utility companies deliver a quality end-to-end customer journey. Our core services improve your customer contact, revenue protection, debt collection and billing processes to enhance your customers' experiences and build loyalty whilst minimising cost to serve.

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Debt Recovery
& Revenue Management

We maximise revenue management and debt collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tampering investigation. The fact is when your normal strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

When it comes to utility billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market leading water billing software or Aptumo, a new and pioneering global SaaS multi-utility billing solution, native to Salesforce. With over 20 years of experience in the utility sector, our software supports you to both improve customer experience and reduce the cost to serve.

Bill customers accurately and build relationships
Rapid Extra Aptumo

Customer Contact
& Engagement

Choosing our outsourced contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive service that engages customers via their preferred channel and delivers an exceptional customer experience.

Communicate in the way customers want

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.

News

Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...

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Blog

How can the water sector climb up the customer satisfaction rankings?

Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector, in...

2 October 2019 by Monica Mackintosh

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Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...

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Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...

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Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.

Vicki Dixon

Vicki Dixon

Head of Operations - Walsall

Anna Fell

Anna Fell

Director of People & Organisational Development

Nick Adams

Nick Adams

Web & Graphic Designer

Tom Thurman

Tom Thurman

Process & Performance Manager

Susanne Curtis

Susanne Curtis

Collections Advisor

Nicola Elliott

Nicola Elliott

Executive PA to the Directors

Matthew Friend

Matthew Friend

Technical Consultant

Jane Downing

Jane Downing

Collections Advisor

Careers & Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.


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