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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, debt recovery and billing processes to enhance your customers' experiences, build loyalty and enhance your profitability.

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Customer Contact
& Engagement

Choosing our outsourced, insourced or managed contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to live, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.

News

Grosvenor Services named Best Outsourced Collections Provider 2017

At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017 Best Outsourced...

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Blog

Striking the right balance: debt collection and treating customers fairly

The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies...

10 April 2017 by Lloyd Birkhead

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Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

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Research & Resources

The Secrets of Better Billing

This research report takes an in-depth look at the current state of billing in the UK and what lessons can...

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Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Monica Mackintosh

Monica Mackintosh

Customer Services Director

Lloyd Birkhead

Lloyd Birkhead

Group Managing Director - Grosvenor Services

Lorraine Griffin

Lorraine Griffin

Collections Team Manager

Andrew Cook

Andrew Cook

Customer Service Advisor

Andrew Edge

Andrew Edge

Technical Consultant

Emma Evans

Emma Evans

Test Manager

Caroline Willoughby

Caroline Willoughby

Collections Advisor

Zuhayb Raja

Zuhayb Raja

Administrator

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.


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