We maximise revenue management and debt collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tampering investigation. The fact is when your normal strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.
The customer-centric approach to debt collectionWhen it comes to utility billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market leading water billing software or Aptumo, a new and pioneering global SaaS multi-utility billing solution, native to Salesforce. With over 20 years of experience in the utility sector, our software supports you to both improve customer experience and reduce the cost to serve.
Bill customers accurately and build relationshipsChoosing our outsourced contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive service that engages customers via their preferred channel and delivers an exceptional customer experience.
Communicate in the way customers wantBehind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.
Utility specialist raises £900 for Walsall children’s hospice
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
12 November 2019 by Monica Mackintosh
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...
Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.
Director of People & Organisational Development
Head of Finance & Commercial
Managing Consultant, RapidXtra
Field Support Officer
Interested in joining the team? Explore current opportunities at a location near you...
One Echo, creating opportunities through growth.
Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.