Echo Logo
Echo Logo

The right people.
The right processes.
The right customer experience.

Echo helps utility companies deliver their end-to-end customer journeys. Our services improve your customer contact, revenue protection, debt collection and billing processes to drive excellent customer experiences whilst minimising cost to serve.

We continue to support our clients and provide the existing and new services they may need during these challenging times. We’ve also adapted how we work and the environments we work in to ensure the safety of our people and compliance with the government’s guidance on managing the risk of COVID-19.

You can find our COVID-19 Secure documents here.

Monica Mackintosh, MD, Echo.

Monica Mackintosh

Water Billing & Customer
Information Software

When it comes to water billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market-leading water billing software or Aptumo, a new and pioneering SaaS billing solution, native to Salesforce. With 20+ years of experience working with water companies, our software drives customer experience improvement and reduces cost to serve.

Billing & Customer Information Software Rapid Extra Aptumo

Debt Recovery
& Revenue Management

We maximise revenue management and debt collection using sophisticated, tailored strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tamper investigation. When your normal strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.

Debt Recovery & Revenue Management

Customer Contact
& Engagement

Choosing our outsourced contact centre services gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive, tailored and regulatory compliant service for your customers.

Customer Contact & Engagement

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.


Information is the key to improving water conservation habits

As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…


North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…

Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Research & Resources

Generation Z: A new wave of water customers

Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…


Meet the Team

Here at Echo we're all about people. We can't do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.

Careers & Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Echo Careers

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122


...or simply email us for a quick response.

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