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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, debt recovery and billing processes to enhance your customers' experiences, build loyalty and enhance your profitability.

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Customer Contact
& Engagement

Choosing our outsourced, insourced or managed contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise revenue management and debt collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to live, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.

News

Consumer debt: 1/3 of customers happy for service providers to share personal data

More than a third of UK consumers would be happy for service providers to share their personal data with other...

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Blog

A new chapter for water billing

Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer...

23 August 2018 by Nigel Baker

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Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...

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Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...

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Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Nigel Baker

Nigel Baker

Managing Director

Anna Fell

Anna Fell

Head of People and Development

Anna Sawle

Anna Sawle

Managing Consultant, RapidXtra

Susanne Curtis

Susanne Curtis

Collections Advisor

Neeru Bansal

Neeru Bansal

Operations Controller

Lisa Pritchard

Lisa Pritchard

Business Analyst

Stewart Kemble

Stewart Kemble

Team Leader

Ellen Lavender

Ellen Lavender

Bid Manager

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.


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