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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, debt recovery and billing processes to enhance your customers' experiences, build loyalty and enhance your profitability.


Customer Contact
& Engagement

Choosing our outsourced, insourced or managed contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to live, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.


Echo's Grosvenor Services Group expands growing team with new recruits

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...


Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...

6 March 2018 by Lloyd Birkhead

Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Lloyd Birkhead

Lloyd Birkhead

Group Managing Director - Grosvenor Services

Anna Fell

Anna Fell

Head of People and Development

Jane Downing

Jane Downing

Collections Advisor

Matthew Friend

Matthew Friend

Technical Consultant

Charlotte Zeki

Charlotte Zeki

HR Advisor

Ellen Lavender

Ellen Lavender

Bid Manager

Emma Evans

Emma Evans

Test Manager

Manjoth Blugan

Manjoth Blugan

Collections Advisor

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500


...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.

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