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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, debt recovery and billing processes to enhance your customers' experiences, build loyalty and enhance your profitability.

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Customer Contact
& Engagement

Choosing our outsourced, insourced or managed contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to live, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.

News

Echo helps Education & Training Foundation strengthen customer service

The Education and Training Foundation is improving data insight services and strengthening customer service with help from Echo...

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Blog

Water market reform: collecting debt whilst retaining customers

Vicki Dixon, Head of Operations for one of our key water client end-to-end contact management campaigns, looks ahead to Open...

24 August 2016 by Vicki Dixon

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Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

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Research & Resources

Counting the cost of debt recovery

This consumer research report looks into the current picture of debt recovery processes in the UK and the impact they...

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Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Andy Mack

Andy Mack

Software Services Director

Chris Cullen

Chris Cullen

Head of Sales and Marketing

Zara Nelson

Zara Nelson

Customer Service Advisor

Huwaida Ismail

Huwaida Ismail

Team Leader

Kuldip Ludhar

Kuldip Ludhar

Software Delivery Manager

Kate Lacey

Kate Lacey

Account Manager

Sharon Dawkins

Sharon Dawkins

Collections Advisor

Matthew Friend

Matthew Friend

Technical Consultant

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.


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