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The right people.
The right processes.
The right customer experience.

Echo helps utility companies deliver a quality end-to-end customer journey. Our core services improve your customer contact, revenue protection, debt collection and billing processes to enhance your customers' experiences and build loyalty whilst minimising cost to serve.

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Debt Recovery
& Revenue Management

We maximise revenue management and debt collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tampering investigation. The fact is when your normal strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

When it comes to utility billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market leading water billing software or Aptumo, a new and pioneering global SaaS multi-utility billing solution, native to Salesforce. With over 20 years of experience in the utility sector, our software supports you to both improve customer experience and reduce the cost to serve.

Bill customers accurately and build relationships
Rapid Extra Aptumo

Customer Contact
& Engagement

Choosing our outsourced contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive service that engages customers via their preferred channel and delivers an exceptional customer experience.

Communicate in the way customers want

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.

News

Echo wins billing software contract with SES Water and SES Business Water

Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based...

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Blog

The top challenges facing CIOs in 2019

Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future steps...

7 January 2019 by Andy Mack

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Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...

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Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...

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Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.

Jim White

Jim White

Head of Service Delivery - Northern Ireland

Lloyd Birkhead

Lloyd Birkhead

Group Managing Director - Grosvenor Services Group

Laura Burditt

Laura Burditt

Customer Contact Team Supervisor

Olivia Lees

Olivia Lees

Field Support Officer

Billy Bryan

Billy Bryan

Field Support Officer

Mark Stonebank

Mark Stonebank

Field Support Officer

Lauren Binley

Lauren Binley

Business Analyst

Susanne Curtis

Susanne Curtis

Collections Advisor

Careers & Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.


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