The right people.
The right processes.
The right customer experience.
Echo helps water companies deliver their end-to-end customer journeys. Our services improve your customer contact, debt collection and billing processes to drive excellent customer experiences whilst minimising cost to serve.
Water Billing & Customer
Information Software
When it comes to water billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market-leading water billing software or Aptumo, a new and pioneering SaaS billing solution, native to Salesforce. With 20+ years of experience working with water companies, our software drives customer experience improvement and reduces cost to serve.
Billing & Customer Information Software
Debt Recovery
& Revenue Management
We maximise cash and debt collection using sophisticated, tailored strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections and litigation.
Debt Collection Intelligence & Experience
Customer Contact
& Engagement
Choosing our outsourced contact centre services gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive, tailored and regulatory compliant service for your customers.
Customer Contact & Engagement
Knowledge Centre
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.
Neurodiversity inclusion in the workplace
Rachael Merrell, Customer Service Director explains how water companies can better support and communicate with customers who are neurodivergent.
26 September 2024 by Rachael Merrell
Echo Managed Services appoints Hayley Monks as new MD
Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business,…
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…
Meet the Team
Here at Echo we're all about people. We can't do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.
Careers & Opportunities
Interested in joining the team? Explore current opportunities at a location near you...
Echo CareersVision, Mission and Values
Our vision
One Echo, creating opportunities through growth.
Our mission
Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.