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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, debt recovery and billing processes to enhance your customers' experiences, build loyalty and enhance your profitability.


Customer Contact
& Engagement

Choosing our outsourced, insourced or managed contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise revenue management and debt collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to live, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

When it comes to utility billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market leading water billing software or opt for Aptumo, a new and pioneering global SaaS multi-utility billing solution, native to Salesforce. With over 20 years experience in the utilities sector, we are here to help you improve your customer billing processes.

Bill customers accurately and build relationships
Rapid Extra Aptumo

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.


A quarter of UK residents would turn a blind eye to energy theft

What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...


The top challenges facing CIOs in 2019

Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future steps...

7 January 2019 by Andy Mack

Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...

Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...


Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Mark Alfer

Mark Alfer

Head of Operations

Karen Banfield

Karen Banfield

Contact Centre Director

Shivam Sinha

Shivam Sinha

Quality & Training Analyst

Keeley Taylor

Keeley Taylor

Customer Liaison Officer

Tina Beeson

Tina Beeson

Collections Advisor

Emma Evans

Emma Evans

Test Manager

Laura Burditt

Laura Burditt

Customer Contact Team Supervisor

Jeannine Hopkinson

Jeannine Hopkinson

Customer Contact Manager

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122


...or simply email us for a quick response.

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