The right people.
The right processes.
The right customer experience.
Echo helps utility companies deliver a quality end-to-end customer journey. Our core services improve your customer contact, revenue protection, debt collection and billing processes to enhance your customers' experiences and build loyalty whilst minimising cost to serve.
Debt Recovery
& Revenue Management
We maximise revenue management and debt collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tampering investigation. The fact is when your normal strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.
The customer-centric approach to debt collection
Billing & Customer
Information Software
When it comes to utility billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market leading water billing software or Aptumo, a new and pioneering global SaaS multi-utility billing solution, native to Salesforce. With over 20 years of experience in the utility sector, our software supports you to both improve customer experience and reduce the cost to serve.
Bill customers accurately and build relationships
Customer Contact
& Engagement
Choosing our outsourced contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive service that engages customers via their preferred channel and delivers an exceptional customer experience.
Communicate in the way customers want
