The right people.
The right processes.
The right customer experience.
Echo helps utility companies deliver a quality end-to-end customer journey. Our core services improve your customer contact, revenue protection, debt collection and billing processes to enhance your customers' experiences and build loyalty whilst minimising cost to serve.
Debt Recovery
& Revenue Management
We maximise revenue management and debt collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tampering investigation. The fact is when your normal strategies have drawn a blank, Echo and our wholly owned subsidiary Grosvenor Services Group can help.
Debt Recovery & Revenue Management
Billing & Customer
Information Software
When it comes to utility billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market leading water billing software or Aptumo, a new and pioneering global SaaS multi-utility billing solution, native to Salesforce. With over 20 years of experience in the utility sector, our software supports you to both improve customer experience and reduce the cost to serve.
Billing & Customer Information Software
Customer Contact
& Engagement
Choosing our outsourced contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive service that engages customers via their preferred channel and delivers an exceptional customer experience.
Customer Contact & Engagement
Knowledge Centre
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.
Billing software: time to say goodbye to monolithic monsters?
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
12 November 2019 by Monica Mackintosh
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
Revenue protection: supporting the fight against energy theft
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Meet the Team
Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.
Careers & Opportunities
Interested in joining the team? Explore current opportunities at a location near you...
Echo CareersVision, Mission and Values
Our vision
One Echo, creating opportunities through growth.
Our mission
Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.