The right people.
The right processes.
The right customer experience.
Echo helps utility companies deliver their end-to-end customer journeys. Our services improve your customer contact, revenue protection, debt collection and billing processes to drive excellent customer experiences whilst minimising cost to serve.
We continue to support our clients and provide the existing and new services they may need during these challenging times. We’ve also adapted how we work and the environments we work in to ensure the safety of our people and compliance with the government’s guidance on managing the risk of COVID-19.
You can find our COVID-19 Secure documents here.
Monica Mackintosh, MD, Echo.
Water Billing & Customer
Information Software
When it comes to water billing software, Echo has all your needs covered. Choose from RapidXtra, the UK's market-leading water billing software or Aptumo, a new and pioneering SaaS billing solution, native to Salesforce. With 20+ years of experience working with water companies, our software drives customer experience improvement and reduces cost to serve.
Billing & Customer Information Software
Debt Recovery
& Revenue Management
We maximise revenue management and debt collection using sophisticated, tailored strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to collections, PDVs and warrants and meter tamper investigation.
Debt Collection Intelligence & Experience
Customer Contact
& Engagement
Choosing our outsourced contact centre services gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, providing an inclusive, tailored and regulatory compliant service for your customers.
Customer Contact & Engagement
Knowledge Centre
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
Meet the Team
Here at Echo we're all about people. We can't do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow. Meet some of our team members below, or follow the link to find out about our senior management team.
Careers & Opportunities
Interested in joining the team? Explore current opportunities at a location near you...
Echo CareersVision, Mission and Values
Our vision
One Echo, creating opportunities through growth.
Our mission
Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.