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Billing & Customer Information Software

  • Echo Managed Services
  • Billing & Customer Information Software

The low cost, reliable and proven way to serve your customers

Our market leading comprehensive billing and customer care software enables you to meet the major changes affecting the water industry. By adopting a completely joined-up approach to how you interact with your customers, Echo’s RapidXtra can help you provide the standard of service your customers insist on receiving.

Responding to water industry challenges

Our experts understand the challenges being faced by the water industry, such as the Open Water programme, the ever increasing challenge of customer debt and the evolution of the Service Incentive Mechanism (SIM). Being purpose built for UK water, RapidXtra’s innovative roadmap development plan is designed exclusively to address these challenges and meet the future needs of your customers.

Built on water sector expertise

RapidXtra is built in collaboration with UK water companies specifically to address the current and future needs of UK water companies. With solutions for domestic and commercial customers within a wholesale or retail operation, RapidXtra offers water companies a unique method of billing, communication, and meeting regulatory requirements while building healthy customer relationships.

We're ready for Water Market Reform. Are you?

With big decisions to be made about your business structure, strategy and your role in the evolving water market, Echo Managed Services can help ensure you are compliant, competitive and prepared to meet the challenge of retail competition. Find out more about our solution and download our water market reform brochure.

Looking for our dedicated RapidXtra website? Visit

NEW consumer research from Echo: The Secrets of Better Billing

This report presents the findings from a nationally representative survey of 1,000 UK households. It looks at the billing performance of everyday service providers through the customers' eyes; how they feel about billing, the prevalance of good and bad practice and the impact of getting it wrong.

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Billing & Customer Information Software in the Knowledge Centre


Echo launches Aptumo, a new SaaS customer billing solution for multi-utility markets

Outsourced utilities customer engagement specialist, Echo Managed Services, has announced the launch of ​Aptumo​ – an innovative, cloud-based, multi-utility customer billing...


A Guide to Better Billing

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst...

Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...


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