Billing & Customer Information Software
The low cost, reliable and proven way to serve your customers
Our market leading comprehensive billing and customer care software options enable you to meet the major changes affecting the water and energy sectors. By adopting a completely joined-up approach to how you interact with your customers, Echo’s software can help you provide the standard of service your customers insist on receiving.
“We needed an information management system that is easy to use, provides accurate data, has rich reporting capabilities and allows our customers to engage with us how and when they want. We also wanted to generate efficiencies throughout the business to allow us headspace for innovation. Aptumo was the ideal solution. We were impressed by Echo’s specialist utility knowledge, as well as the scope to adapt the platform to our needs both now and in the future.”
Amanda Finnis, CIO, Coliban Water
Responding to utility sector challenges
Our experts understand the challenges being faced by utilities companies, such as heightened customer expectations, the ever-increasing challenge of customer debt and, in UK Water the introduction of CMEX. Being purpose-built for utility markets, our innovative product roadmap is designed exclusively to address your challenges and meet the future needs of your customers.
"We were highly impressed by Echo’s water industry experience and proven billing software implementation credentials. The team really demonstrated that Aptumo’s rich functionality and agile flexibility will help SES Water to meet their stretching performance commitments and bring real benefit to our customers."
Dan Lamb, Head of Retail Services, SES Water
Built on utility sector expertise
Our software has been built in collaboration with utility companies specifically to address their current and future needs. With solutions for household and business customers within wholesale or retail operations, Echo's billing software offers utility companies a unique method of billing, communication, and meeting regulatory requirements while bringing you closer to your customers.
Looking for our dedicated RapidXtra website? Visit www.rapidxtra.com
Looking for our dedicated Aptumo website? Visit www.aptumo.com
Consumer research from Echo: The Secrets of Better Billing
Outlining the findings from a nationally representative sample of 1,000 UK households, looking at their water billing attitudes, preferences and satisfaction.
Billing & Customer Information Software in the Knowledge centre
National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)
Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
Pelican business services chooses Echo’s Aptumo billing solution
The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…