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The low cost, reliable and proven way to serve your customers

Our market leading comprehensive billing and customer care software options enable you to meet the major changes affecting the water and energy sectors. By adopting a completely joined-up approach to how you interact with your customers, Echo’s software can help you provide the standard of service your customers insist on receiving.

“We needed an information management system that is easy to use, provides accurate data, has rich reporting capabilities and allows our customers to engage with us how and when they want. We also wanted to generate efficiencies throughout the business to allow us headspace for innovation. Aptumo was the ideal solution. We were impressed by Echo’s specialist utility knowledge, as well as the scope to adapt the platform to our needs both now and in the future.”

Amanda Finnis, CIO, Coliban Water

Responding to utility sector challenges

Our experts understand the challenges being faced by utilities companies, such as heightened customer expectations, the ever-increasing challenge of customer debt and, in UK Water the introduction of CMEX. Being purpose-built for utility markets, our innovative product roadmap is designed exclusively to address your challenges and meet the future needs of your customers.

"We were highly impressed by Echo’s water industry experience and proven billing software implementation credentials. The team really demonstrated that Aptumo’s rich functionality and agile flexibility will help SES Water to meet their stretching performance commitments and bring real benefit to our customers."

Dan Lamb, Head of Retail Services, SES Water

Built on utility sector expertise

Our software has been built in collaboration with utility companies specifically to address their current and future needs. With solutions for household and business customers within wholesale or retail operations, Echo's billing software offers utility companies a unique method of billing, communication, and meeting regulatory requirements while bringing you closer to your customers.

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Consumer research from Echo: The Secrets of Better Billing

Outlining the findings from a nationally representative sample of 1,000 UK households, looking at their water billing attitudes, preferences and satisfaction.

Billing & Customer Information Software in the Knowledge centre


Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

12 February 2021 by Andy Mack


North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…

Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…


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