Pelican business services chooses Echo’s Aptumo billing solution

Echo, a leading provider of customer engagement and billing solutions for the water industry, is proud to announce a significant new contract win for its pioneering water billing software, Aptumo.

The agreement with Pelican Business Services, the company that manages all of Bristol Water’s and Wessex Water’s metering, billing and collection operations and customer enquiries, marks a major milestone in Echo’s mission to transform billing operations across the sector. Aptumo will be deployed to enhance customer experience, streamline billing processes, and support digital transformation initiatives.

Aptumo will support Pelican Business Services’ entire billing operation, serving 4.1 million customers across 2.5 million supply connection points. Built on, and native to Salesforce, Aptumo offers real-time data visibility, configurable workflows, and seamless integration with customer service platforms. The solution will help Pelican Business Services to reduce operational costs and improve billing accuracy and customer experience.

Echo’s Aptumo is already a market leader, trusted by water companies in the UK and Australia, and this latest partnership further cements its position as a transformative force in utility billing technology.

Hayley Monks, Managing Director at Echo Managed Services commented:

‘We are delighted that Pelican Business Services has chosen Aptumo, our leading utility billing solution as their billing platform of choice to support Bristol Water and Wessex Water customers and we are excited to continue the many years of collaboration we have already had with them as we unite on this journey.”

Oliver Jerrome, Managing Director of Pelican Business Services added:

"We’re really pleased to continue our partnership with Echo through the adoption of Aptumo which marks an exciting new chapter in our journey together. Aptumo’s capabilities align with our commitment to meet the current and future needs of our customers whilst delivering an outstanding experience."