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Working in partnership with you

We work closely with you

Relationship building and accurate customer billing is integral to excellent customer service in the UK water industry. As experts in the water sector, we understand your business and through RapidXtra can deliver a close working relationship to enhance your customer satisfaction.

Supporting your teams

We work closely with you to get the best fit for your needs, also helping you evolve as your needs and the market continues to change. We can also provide training to ensure your people are quickly up to speed with RapidXtra, its capability and how to optimise its use within your business.

"We are a growing and dynamic business. That means we need a modern, flexible and agile customer billing solution which can easily adapt and grow with our evolving requirements. Echo’s Aptumo software met our comprehensive needs and we’re excited to get started on this digitally-focused project."

Bill Clarke, Sales and Operations Director, SES Business

Driving improvement together

We care about your business and ensure you get the right solution for your requirements and for the changing UK water market. RapidXtra clients join an exclusive and active user community, benefiting from sharing best practice and contributing to ensure the vibrant product development roadmap is market and client driven.

Always adding expertise

Of course, as well as software developed for the water industry, you will have open access to teams of people who develop and support RapidXtra. These teams will oversee implementation and work with you continuously, giving you post launch support whenever you need assistance.

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Explore other Echo Managed Services

  • Customer Contact & Engagement

    Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

  • Debt Recovery & Revenue Management

    We maximise debt recovery and revenue collection by using sophisticated, customer-centric strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears collections right through to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo can help.

Billing & Customer Information Software in the Knowledge Centre


Half of UK water customers feel like ‘just another number’

Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...


CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.

11 June 2019 by Andy Mack

Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...


Find out how we will work in partnership with you

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0845 12 12 122


...or simply email us for a quick response.