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Research & Resources
March 28th 2023Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…
Posted in Billing & Customer Information Software
Research & Resources
September 1st 2020Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
Posted in Cross Service
Research & Resources
June 27th 2019The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Posted in Billing & Customer Information Software
Research & Resources
July 9th 2018Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
Posted in Debt Recovery & Revenue Management
Research & Resources
March 12th 2018Counting the Cost of Debt Recovery 2018
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…
Posted in Debt Recovery & Revenue Management
Research & Resources
February 12th 2018Energy Services Catalogue
Customer facing services for the energy sector that bring energy companies closer to their customers...
Posted in Cross Service
Research & Resources
November 6th 2017Energy Theft Investigation Services Brochure
Issues with energy theft? Let's get it sorted.
Posted in Debt Recovery & Revenue Management
Research & Resources
June 23rd 2017Retaining Customers in a World of Choice
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…
Posted in Customer Contact & Engagement
Research & Resources
October 24th 2016The Secrets of Better Billing
This research report takes an in-depth look at the current state of billing in the UK and what lessons can…
Posted in Billing & Customer Information Software
Research & Resources
August 26th 2016UK Water Debt Collection Brochure
At a time when water companies are having to collect more debt whilst operating under increasing cost to serve constraints,…
Posted in Debt Recovery & Revenue Management