Echo Logo

Knowledge Centre

Choose what's showing in the Knowledge Centre

Research & Resources

September 1st 2020

Generation Z: A new wave of water customers

Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…

Research & Resources

June 27th 2019

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…

Research & Resources

July 9th 2018

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…

Research & Resources

March 12th 2018

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…

Research & Resources

February 12th 2018

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

Research & Resources

November 6th 2017

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.

Research & Resources

June 23rd 2017

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…

Research & Resources

October 24th 2016

The Secrets of Better Billing

This research report takes an in-depth look at the current state of billing in the UK and what lessons can…

Research & Resources

August 26th 2016

UK Water Debt Collection Brochure

At a time when water companies are having to collect more debt whilst operating under increasing cost to serve constraints,…

Research & Resources

August 11th 2016

Contact Centre Services Brochure

Customers. They're the beating heart of your business. In an increasingly competitive world, where customer expectations are evolving, delivering stand…

1 / 2

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email