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Blog
November 12th 2019
Billing software: time to say goodbye to monolithic monsters?
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
Posted in Billing & Customer Information Software by Monica Mackintosh
Blog
October 2nd 2019
How can the water sector climb up the customer satisfaction rankings?
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
Posted in Customer Contact & Engagement by Monica Mackintosh
Blog
June 11th 2019
CSDs: don’t let technology hinder customer experience!
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
Posted in Billing & Customer Information Software by Andy Mack
Blog
May 31st 2019
Winning at emotion, ethos and ethics: how can the water sector strive for more?
Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the…
Posted in Customer Contact & Engagement by Monica Mackintosh
Blog
January 7th 2019
The top challenges facing CIOs in 2019
Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future…
Posted in Billing & Customer Information Software by Andy Mack
Blog
November 26th 2018
Customer complaints: a valuable window into your service
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
Posted in Customer Contact & Engagement by Monica Mackintosh
Blog
November 20th 2018
Spotting the signs of Energy Theft
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
Posted in Debt Recovery & Revenue Management by Lloyd Birkhead
Blog
August 23rd 2018
A new chapter for water billing
Echo's Software Services Director Andy Mack pops by to share his views on the need for a new chapter for…
Posted in Billing & Customer Information Software by Andy Mack
Blog
August 6th 2018
Debt collection: instilling a customer-centric mindset
In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the…
Posted in Debt Recovery & Revenue Management
Blog
April 30th 2018PR19: addressing water customer vulnerability
In our latest 'dive in' blog Echo's Managing Director, Monica Mackintosh, explores how the water sector is supporting customer vulnerabilities...
Posted in Customer Contact & Engagement by Monica Mackintosh