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Blog
October 9th 2025
National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)
Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
Posted in Billing & Customer Information Software
Blog
July 22nd 2025
Beyond billing: Why innovation starts where customers feel it
Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.
Posted in Billing & Customer Information Software by Matt Bowd
Blog
July 18th 2025
Financing the Future: Why agile platforms are key to solving Utilities' #1 challenge
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for…
Posted in Billing & Customer Information Software by Matt Bowd
Blog
July 4th 2025
How you can avoid burning time and energy - and ultimately, burning out your team
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how pre-integrated billing platforms make it harder than necessary…
Posted in Billing & Customer Information Software by Matt Bowd
Blog
June 13th 2025
Water utilities don't need more integration. They need control.
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses the impact of integration of billing platforms with Salesforce
Posted in Billing & Customer Information Software by Matt Bowd
Blog
April 8th 2025
How AI-driven omni-channel communication can drive both efficiency and customer satisfaction in the water sector
Aptumo’s Product Manager Gareth Welch looks at how embracing technology can redefine the landscape of water utilities.
Posted in Customer Contact & Engagement
Blog
September 26th 2024
Neurodiversity inclusion in the workplace
Rachael Merrell, Customer Service Director explains how water companies can better support and communicate with customers who are neurodivergent.
Posted in Customer Contact & Engagement
Blog
August 8th 2024
Navigating risk and assumptions in digital transformation
Transformation leaders, it’s all too easy to see a growing risk register and feel overwhelmed.
Posted in Customer Contact & Engagement by Matt Bowd
Blog
August 1st 2024
How the senior leaders of the water sector can learn from customer-facing staff
Discover how multi-level feedback systems can revolutionise customer service in the water sector
Posted in Customer Contact & Engagement
Blog
July 2nd 2024
Enhancing our employee development programme to foster long-term growth
We are pleased to have bolstered our employee development offering with a range of new learning and development programmes, including…
Posted in Customer Contact & Engagement