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June 28th 2022

Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards

Echo Managed Services and Onsite have been recognised for their part in a project which has seen client South Staffs…


May 3rd 2022

The water sector leads the way with complaint handling, according to the Institute of Customer Service

The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…


March 29th 2022

More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills

In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…


November 16th 2021

Information is the key to improving water conservation habits

As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…


November 10th 2021

Echo celebrates excellence at Northern Ireland Contact Centre Awards

The managed services business received special recognition award for its work with its Northern Ireland contact centre.


November 9th 2021

Educating a new generation of bill payers on the signs and dangers of energy theft

An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…


October 19th 2021

Echo celebrates National Customer Service Week 2021

Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…


February 12th 2021

Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…


November 12th 2019

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...


October 2nd 2019

How can the water sector climb up the customer satisfaction rankings?

Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…

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