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Blog
March 14th 2023
How to encourage customers to be savvier with their water usage to help them save money
As the prices we’re all paying for every day essentials continue to rise and the average household water bill in…
Posted in Customer Contact & Engagement
Blog
September 27th 2022
Improving the experience for water customers during the cost-of-living crisis
According to Ofwat’s cost of living report 2022, almost a fifth (17%) of water bill payers have struggled to pay…
Posted in Billing & Customer Information Software
Blog
June 29th 2022
Customer service experts Echo Managed Services see a bright future for Kick Start colleagues
Echo Managed Services prides itself on its reputation for customer service excellence in the water sector. For over 20 years,…
Posted in Customer Contact & Engagement
Blog
June 28th 2022
Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards
Echo Managed Services and Onsite have been recognised for their part in a project which has seen client South Staffs…
Posted in Customer Contact & Engagement
Blog
May 3rd 2022
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Posted in Customer Contact & Engagement
Blog
March 29th 2022
More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Posted in Customer Contact & Engagement
Blog
November 16th 2021
Information is the key to improving water conservation habits
As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…
Posted in Customer Contact & Engagement
Blog
November 10th 2021
Echo celebrates excellence at Northern Ireland Contact Centre Awards
The managed services business received special recognition award for its work with its Northern Ireland contact centre.
Posted in Customer Contact & Engagement
Blog
November 9th 2021
Educating a new generation of bill payers on the signs and dangers of energy theft
An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…
Posted in Customer Contact & Engagement
Blog
October 19th 2021
Echo celebrates National Customer Service Week 2021
Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…
Posted in Customer Contact & Engagement