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News
November 25th 2020
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Posted in Customer Contact & Engagement
News
March 16th 2020
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
Posted in Customer Contact & Engagement
News
March 11th 2020
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
Posted in Customer Contact & Engagement
News
December 18th 2019
West Midlands community hub crowned Community Initiative of the Year
South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…
Posted in Customer Contact & Engagement
News
November 19th 2019
Echo shortlisted for three prestigious awards
We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…
Posted in Customer Contact & Engagement
Blog
October 2nd 2019
How can the water sector climb up the customer satisfaction rankings?
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
Posted in Customer Contact & Engagement by Monica Mackintosh
Blog
May 31st 2019
Winning at emotion, ethos and ethics: how can the water sector strive for more?
Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the…
Posted in Customer Contact & Engagement by Monica Mackintosh
News
May 23rd 2019
Echo and South Staffs Water recognised for outstanding customer service
Echo and its client South Staffs Water celebrate success with ServiceMark accreditation
Posted in Customer Contact & Engagement
News
March 21st 2019
Echo secures two-year metering and billing contract extension with Northern Ireland Water
Echo Managed Services has successfully secured a retender with Northern Ireland Water, extending their current Metering and Billing contract for…
Posted in Customer Contact & Engagement
Blog
November 26th 2018
Customer complaints: a valuable window into your service
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
Posted in Customer Contact & Engagement by Monica Mackintosh