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Blog
November 16th 2021
Information is the key to improving water conservation habits
As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…
Posted in Customer Contact & Engagement
Blog
November 10th 2021
Echo celebrates excellence at Northern Ireland Contact Centre Awards
The managed services business received special recognition award for its work with its Northern Ireland contact centre.
Posted in Customer Contact & Engagement
Blog
November 9th 2021
Educating a new generation of bill payers on the signs and dangers of energy theft
An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…
Posted in Customer Contact & Engagement
Blog
October 19th 2021
Echo celebrates National Customer Service Week 2021
Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…
Posted in Customer Contact & Engagement
News
May 5th 2021
Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
Posted in Customer Contact & Engagement
News
March 23rd 2021
Water companies’ apps way off expectations of Gen Z digital natives
Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…
Posted in Customer Contact & Engagement
News
November 25th 2020
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Posted in Customer Contact & Engagement
News
March 16th 2020
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
Posted in Customer Contact & Engagement
News
March 11th 2020
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
Posted in Customer Contact & Engagement
News
December 18th 2019
West Midlands community hub crowned Community Initiative of the Year
South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…
Posted in Customer Contact & Engagement