Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the water sector compares against other UK business sectors.
Echo and its client South Staffs Water celebrate success with ServiceMark accreditation
Echo Managed Services has successfully secured a retender with Northern Ireland Water, extending their current Metering and Billing contract for...
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...
Consumer Intelligence enlists the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service...
Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...
In our latest 'dive in' blog Echo's Customer Services Director, Monica Mackintosh, explores how the water sector is supporting customer vulnerabilities...
Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...
As customer channel choice continues to increase, businesses must ensure advisors are confident and capable in handling enquiries across a multitude of on and offline channels. Here, our training team share some of their tips to create an effective multi-channel team...
