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Knowledge Centre

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November 16th 2021

Information is the key to improving water conservation habits

As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…


November 10th 2021

Echo celebrates excellence at Northern Ireland Contact Centre Awards

The managed services business received special recognition award for its work with its Northern Ireland contact centre.


November 9th 2021

Educating a new generation of bill payers on the signs and dangers of energy theft

An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…


October 19th 2021

Echo celebrates National Customer Service Week 2021

Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…


May 5th 2021

Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...


March 23rd 2021

Water companies’ apps way off expectations of Gen Z digital natives

Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…


November 25th 2020

Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers

New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…


March 16th 2020

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...


March 11th 2020

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.


December 18th 2019

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…

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