Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...
In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...
Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...
As customer channel choice continues to increase, businesses must ensure advisors are confident and capable in handling enquiries across a multitude of on and offline channels. Here, our training team share some of their tips to create an effective multi-channel team...
Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...
Echo appointed by the leading care home group to manage dedicated new customer helpline...
Society for Education and Training appoints Echo to improve online customer service...
With Ofwat determined that water companies raise their customer service game, it is proposed that SIM be replaced by WaterworCX at PR19. Here, our Customer Services Director Monica Mackintosh assesses the challenges ahead...
During National Customer Service Week, we asked Echo employees to share their views on the Future of Customer Service. Here, Dinny Harkin, a customer service advisor from Echo Northern Ireland shares his thoughts...
Retaining customers in a world of choice is challenging and complex. Customers have increasing expectations and competing on price alone is often no longer enough to entice many customers. Here, we examine if business ethics has a key role to play...
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