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Blog

November 26th 2018

Customer complaints: a valuable window into your service

Our latest blog about customer complaints, pinpointing the root cause & learning from criticism


News

July 6th 2018

Echo named Outsourced Contact Centre of the Year for third successive year

Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...


News

June 11th 2018

Consumer Intelligence appoints Echo

​Consumer Intelligence enlists the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service...


News

May 17th 2018

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...


Blog

April 30th 2018

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...


News

April 10th 2018

Introducing Echo's 2018 CCMA UK National Contact Centre Award Finalists

Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...


Blog

March 27th 2018

Training in a multi-channel world

As customer channel choice continues to increase, businesses must ensure advisors are confident and capable in handling enquiries across a multitude of on and offline channels. Here, our training team share some of their tips to create an effective multi-channel team...


News

February 12th 2018

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...


News

November 27th 2017

Four Seasons Healthcare Appoints Echo

Echo appointed by the leading care home group to manage dedicated new customer helpline...


News

November 13th 2017

Echo launches webchat service for SET

Society for Education and Training appoints Echo to improve online customer service...


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