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Supporting Welsh Water's Digital Transformation

From the Knowledge Centre

Published October 13th 2020 in Billing & Customer Information Software by Andy Mack

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer transactions for the most common, high-volume customer contact types.

Supporting the drive for digital transformation

Find out how Echo’s Software Services team successfully supported Welsh Water to automate customer journeys and improve customer experience.

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