Excellent customer experience
How we support an exceptional customer experience
Echo's billing and customer information solutions, RapidXtra and Aptumo, combine comprehensive, flexible and accurate billing, supported by all the information you need about your customers at your fingertips to offer an exceptional customer experience.
Delivering excellent service
Our billing software solutions are designed specifically to meet the needs of retail and wholesale water customer service operations, giving agents all the customer information they need to deliver excellent service.
“Being water industry specialists Echo understand the regulated environment in which we operate and the expectations of our customers. Echo is an innovative partner that shares our passion for continually improving the service we provide to our customers.”
Sara Venning, Chief Executive of NI Water
Meeting even the most complex billing requirements
RapidXtra and Aptumo enable you to produce easy to read bills, with billing options which are tailored to your customers’ preferences. Customers can also choose to access their bill via traditional or digital channels. Regardless of the complexity behind the billing requirements, our software solutions deliver.
Billing & Customer Information Software in the Knowledge centre
Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis
More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…
Billing systems and processes are central to new Ofwat initiative
Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…