Excellent customer experience
How we support an exceptional customer experience
Echo's billing and customer information solutions, RapidXtra and Aptumo, combine comprehensive, flexible and accurate billing, supported by all the information you need about your customers at your fingertips to offer an exceptional customer experience.
Delivering excellent service
Our billing software solutions are designed specifically to meet the needs of retail and wholesale water customer service operations, giving agents all the customer information they need to deliver excellent service.
“Being water industry specialists Echo understand the regulated environment in which we operate and the expectations of our customers. Echo is an innovative partner that shares our passion for continually improving the service we provide to our customers.”
Sara Venning, Chief Executive of NI Water
Meeting even the most complex billing requirements
RapidXtra and Aptumo enable you to produce easy to read bills, with billing options which are tailored to your customers’ preferences. Customers can also choose to access their bill via traditional or digital channels. Regardless of the complexity behind the billing requirements, our software solutions deliver.
Billing & Customer Information Software in the Knowledge centre
National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)
Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
Pelican business services chooses Echo’s Aptumo billing solution
The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…