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Excellent customer experience

How we support an exceptional customer experience

Echo's billing and customer information solutions, RapidXtra and Aptumo, combine comprehensive, flexible and accurate billing, supported by all the information you need about your customers at your fingertips to offer an exceptional customer experience.

Delivering excellent service

Our billing software solutions are designed specifically to meet the needs of retail and wholesale water customer service operations, giving agents all the customer information they need to deliver excellent service.

“Being water industry specialists Echo understand the regulated environment in which we operate and the expectations of our customers. Echo is an innovative partner that shares our passion for continually improving the service we provide to our customers.”

Sara Venning, Chief Executive of NI Water

Meeting even the most complex billing requirements

RapidXtra and Aptumo enable you to produce easy to read bills, with billing options which are tailored to your customers’ preferences. Customers can also choose to access their bill via traditional or digital channels. Regardless of the complexity behind the billing requirements, our software solutions deliver.

Billing & Customer Information Software in the Knowledge Centre

News

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

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Blog

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...

12 November 2019 by Monica Mackintosh

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...

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Improve customer experience and reduce cost to serve with Echo's billing software solutions

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