How we support an exceptional customer experience

Echo's billing and customer information solutions, RapidXtra and Aptumo, combine comprehensive, flexible and accurate billing, supported by all the information you need about your customers at your fingertips to offer an exceptional customer experience.

Delivering excellent service

Our billing software solutions are designed specifically to meet the needs of retail and wholesale water customer service operations, giving agents all the customer information they need to deliver excellent service.

“Being water industry specialists Echo understand the regulated environment in which we operate and the expectations of our customers. Echo is an innovative partner that shares our passion for continually improving the service we provide to our customers.”

Sara Venning, Chief Executive of NI Water

Meeting even the most complex billing requirements

RapidXtra and Aptumo enable you to produce easy to read bills, with billing options which are tailored to your customers’ preferences. Customers can also choose to access their bill via traditional or digital channels. Regardless of the complexity behind the billing requirements, our software solutions deliver.

Billing & Customer Information Software in the Knowledge centre

Blog

Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

12 February 2021 by Andy Mack

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News

Aptumo expands into Australia following second contract win

Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...

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Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

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Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…

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Improve customer experience and reduce cost to serve with Echo's billing software solutions

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