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Excellent customer experience

How we support an exceptional customer experience

RapidXtra is Echo’s comprehensive billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide an easy and effective way to offer an exceptional customer experience.

Delivering excellent service

RapidXtra’s CRM and contact management capabilities are designed specifically to meet the needs of retail and wholesale water customer service operations, giving agents all the customer information they need to deliver excellent service.

“Being water industry specialists Echo understand the regulated environment in which we operate and the expectations of our customers. Echo is an innovative partner that shares our passion for continually improving the service we provide to our customers.”

Sara Venning, Chief Executive of NI Water

Meeting even the most complex billing requirements

RapidXtra enables you to produce easy to read bills, with billing options which are tailored to your customers’ preferences, be this single site, consolidated or aggregated billing. Customers can also choose to access their bill via traditional or digital channels. Regardless of the complexity behind the billing requirements, RapidXtra delivers.

Billing & Customer Information Software in the Knowledge Centre

News

UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.

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Blog

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.

11 June 2019 by Andy Mack

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Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

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Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...

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See how we can help you deliver exceptional customer experiences

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