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Research & Resources

July 9th 2018

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...


News

July 6th 2018

Echo named Outsourced Contact Centre of the Year for third successive year

Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...


News

July 3rd 2018

Echo launches Aptumo, a new SaaS customer billing solution for multi-utility markets

Outsourced utilities customer engagement specialist, Echo Managed Services, has announced the launch of ​Aptumo​ – an innovative, cloud-based, multi-utility customer billing...


News

June 21st 2018

Household payments higher than expected for a quarter of consumers

Echo's latest research highlights the impact of bombshell bills on consumer arrears and debt collection processes...


News

June 11th 2018

Consumer Intelligence appoints Echo

​Consumer Intelligence enlists the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service...


News

May 17th 2018

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...


News

May 14th 2018

The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Blog

April 30th 2018

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...


News

April 24th 2018

Research uncovers lack of awareness of vulnerable customer support schemes

Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...

Posted in Cross Service


News

April 12th 2018

Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...

Posted in Cross Service


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