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Blog
June 13th 2025
Water utilities don't need more integration. They need control.
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses the impact of integration of billing platforms with Salesforce
Posted in Billing & Customer Information Software by Matt Bowd
Blog
April 8th 2025
How AI-driven omni-channel communication can drive both efficiency and customer satisfaction in the water sector
Aptumo’s Product Manager Gareth Welch looks at how embracing technology can redefine the landscape of water utilities.
Posted in Customer Contact & Engagement
News
October 21st 2024
Echo Managed Services appoints Hayley Monks as new MD
Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business,…
Posted in Cross Service
Blog
September 26th 2024
Neurodiversity inclusion in the workplace
Rachael Merrell, Customer Service Director explains how water companies can better support and communicate with customers who are neurodivergent.
Posted in Customer Contact & Engagement
News
September 3rd 2024
Echo Managed Services to Attend VicWater 2024 Annual Conference
Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…
Posted in Billing & Customer Information Software
Blog
August 8th 2024
Navigating risk and assumptions in digital transformation
Transformation leaders, it’s all too easy to see a growing risk register and feel overwhelmed.
Posted in Customer Contact & Engagement by Matt Bowd
Blog
August 1st 2024
How the senior leaders of the water sector can learn from customer-facing staff
Discover how multi-level feedback systems can revolutionise customer service in the water sector
Posted in Customer Contact & Engagement
Blog
July 2nd 2024
Enhancing our employee development programme to foster long-term growth
We are pleased to have bolstered our employee development offering with a range of new learning and development programmes, including…
Posted in Customer Contact & Engagement
News
June 27th 2024
Aptumo agrees partnership with USP to support stateside expansion of its water billing software
We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…
Posted in Billing & Customer Information Software
Blog
May 16th 2024
Five ways to manage frustrated customers in the utility sector
Dealing with frustrated customers is a common challenge for customer service teams. Whether it’s higher-than-expected bills, service disruptions, or a…
Posted in Customer Contact & Engagement