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News
October 26th 2022
Exceptional customer service will help customers navigate tough financial times
Exclusive Interview: Rachael Merrell, Customer Services Director at Echo - first published on H20 Global News.
Posted in Customer Contact & Engagement
News
October 25th 2022
Echo Managed Services secures Investors in People Silver status for the second time
Echo Managed Services, a specialist outsourced provider of complex multi-channel customer contact services for the water industry, has retained silver…
Posted in Customer Contact & Engagement
News
October 20th 2022
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards
Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services for the water industry, has been shortlisted for…
Posted in Customer Contact & Engagement
Blog
September 27th 2022
Improving the experience for water customers during the cost-of-living crisis
According to Ofwat’s cost of living report 2022, almost a fifth (17%) of water bill payers have struggled to pay…
Posted in Billing & Customer Information Software
News
July 5th 2022
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo Managed Services and Onsite
South Staffs Water has won Customer Initiative of the Year at the 2022 Water Industry Awards for a recent project…
Posted in Customer Contact & Engagement
Blog
June 29th 2022
Customer service experts Echo Managed Services see a bright future for Kick Start colleagues
Echo Managed Services prides itself on its reputation for customer service excellence in the water sector. For over 20 years,…
Posted in Customer Contact & Engagement
News
June 28th 2022
Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards
Echo Managed Services and Onsite have been recognised for their part in a project which has seen client South Staffs…
Posted in Customer Contact & Engagement
Blog
June 28th 2022Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards
Echo Managed Services and Onsite have been recognised for their part in a project which has seen client South Staffs…
Posted in Customer Contact & Engagement
Blog
May 3rd 2022
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Posted in Customer Contact & Engagement
News
April 26th 2022
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Posted in Customer Contact & Engagement