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News

October 23rd 2018

Echo digs deep to help Acorns Children’s Hospice

Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...

Posted in Cross Service


Case Study

October 18th 2018

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...


News

October 15th 2018

Consumer debt: 1/3 of customers happy for service providers to share personal data

More than a third of UK consumers would be happy for service providers to share their personal data with other...


Blog

August 23rd 2018

A new chapter for water billing

Echo's Software Services Director Andy Mack pops by to share his views on the need for a new chapter for water customer billing...


Blog

August 6th 2018

Debt collection: instilling a customer-centric mindset

In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the evolving role of collections teams...


News

July 19th 2018

Two in five consumers unaware of energy theft safety risks

39% of people are unaware of the safety risks posed by energy theft | Only 46% of people would report energy theft because...


Research & Resources

July 9th 2018

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...


News

July 6th 2018

Echo named Outsourced Contact Centre of the Year for third successive year

Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...


News

July 3rd 2018

Echo launches Aptumo, a new SaaS customer billing solution for multi-utility markets

Outsourced utilities customer engagement specialist, Echo Managed Services, has announced the launch of ​Aptumo​ – an innovative, cloud-based, multi-utility customer billing...


News

June 21st 2018

Household payments higher than expected for a quarter of consumers

Echo's latest research highlights the impact of bombshell bills on consumer arrears and debt collection processes...


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