Choose what's showing in the Knowledge Centre
NewsDecember 12th 2019
Utility specialist raises £900 for Walsall children’s hospice
NewsDecember 3rd 2019
Echo's on-going commitment to employee safety.
NewsNovember 26th 2019
Almost 13.5 million households struggle to understand billing jargon.
NewsNovember 19th 2019
We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…
BlogNovember 12th 2019
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
NewsOctober 18th 2019
More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found…
BlogOctober 2nd 2019
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
NewsAugust 27th 2019
Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to…
NewsJuly 9th 2019
Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.
Research & ResourcesJune 27th 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…