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Research & Resources

February 12th 2018

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

Posted in Cross Service


News

February 12th 2018

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...


News

January 12th 2018

South West Water implement Echo's Rapid Recovery to improve debt management

South West Water has selected Echo's water software to support its debt management activities...

Posted in Cross Service


Blog

January 2nd 2018

A Guide to Better Billing

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst looking at what service providers can do to improve this key customer touchpoint...


News

December 14th 2017

Limited switching options costing Northern Ireland households £82m per year

Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new...

Posted in Cross Service


News

December 8th 2017

Grosvenor Services Group expands to new office

Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong...


News

November 27th 2017

Four Seasons Healthcare Appoints Echo

Echo appointed by the leading care home group to manage dedicated new customer helpline...


News

November 13th 2017

Echo launches webchat service for SET

Society for Education and Training appoints Echo to improve online customer service...


Research & Resources

November 6th 2017

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.


News

November 1st 2017

Switching and consumer scepticism

Price comparison sites face a rise in switching sceptics and fail to deliver lasting savings or service improvements for many...

Posted in Cross Service


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