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News

August 16th 2017

More consumers opt for ethical service providers

More than one in 10 consumers say they are increasingly likely to switch their business to a service provider which is...


News

July 14th 2017

Water companies face major challenges to reach high bar set for PR19

Recent results from The Institute of Customer Service's July 2017 UK Customer Satisfaction Index highlight just how far the water industry...


News

July 5th 2017

Echo retains outsourced contact centre of the year accolade

We are delighted to have been named the South-West's Outsourced Contact Centre of the Year for the second year running...


News

July 3rd 2017

The UK is a nation of switchers

Switching or reviewing household utility or service providers is now viewed as an annual event by a third of consumers (33%),...


Research & Resources

June 23rd 2017

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...


Blog

June 14th 2017

Customer Service: the value of the human touch

In our latest blog, Chris Cullen - head of sales and marketing - drops in to look at how technology is changing the customer service landscape and why the value of the human touch should not be underestimated...


News

April 3rd 2017

Echo Appoints New Bristol-based Contact Centre Manager

Echo makes new appointment to support continued growth in the South-West........


News

February 13th 2017

Caring Homes improves enquiry handling and conversions with the help of Echo

Echo is helping Caring Homes to improve the quality of new enquiry handling and enhance conversion rates...


Case Study

February 8th 2017

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...


Blog

January 23rd 2017

Care Homes: the customer contact challenge

First impressions matter, and many care homes are struggling to get it right when it comes to handling new enquiries. So what's going wrong, and how can it be corrected?


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