Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023

Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services for the water industry and the developer of the innovate water billing software solution Aptumo, has been shortlisted for two awards at the Contact Centre Network Northern Ireland Awards (CCNNI) 2023.

The annual event celebrates the industry’s leading personnel and organisations, putting a spotlight on best practice and outstanding achievements in the contact centre industry. Individuals, teams, initiatives and contact centres are recognised across 17 categories.

This year, Echo’s Northern Ireland based operation has been shortlisted in both the Customer Contact Manager of the Year and Best Outsourced Partnership categories, after scooping two awards at 2022's ceremony – Outsourced Contact Centre of the Year and Best People Development Initiative.

Paula Denvir has been shortlisted for Customer Contact Manager of the Year, for her outstanding work ethic, dedication to continuous improvement, and an unswerving commitment to her customers and to her team. Paula has more than 30 years’ experience in customer facing roles and has been with Echo NI since 2006, working on its partnership with Northern Ireland Water.

Echo has also been shortlisted in the Best Outsourced Partnership category. Its partnership with Northern Ireland Water continues to provide the highest level of service to its clients. Together the teams continue to collaborate on their joint vision of the future of customer service in Northern Ireland.

The winners will be announced at a Gala Awards Ceremony on the 26^th October at the Hilton Belfast, in front of an audience of more than 250 attendees from across the industry.

Echo NI was recognized for its outstanding service at CCNNI 2021, 2022 & UK National Contact Centre Awards 2023.