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News

October 23rd 2018

Echo digs deep to help Acorns Children’s Hospice

Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...

Posted in Cross Service


News

April 24th 2018

Research uncovers lack of awareness of vulnerable customer support schemes

Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...

Posted in Cross Service


News

April 12th 2018

Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...

Posted in Cross Service


Research & Resources

February 12th 2018

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

Posted in Cross Service


News

January 12th 2018

South West Water implement Echo's Rapid Recovery to improve debt management

South West Water has selected Echo's water software to support its debt management activities...

Posted in Cross Service


News

December 14th 2017

Limited switching options costing Northern Ireland households £82m per year

Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new...

Posted in Cross Service


News

November 1st 2017

Switching and consumer scepticism

Price comparison sites face a rise in switching sceptics and fail to deliver lasting savings or service improvements for many...

Posted in Cross Service


News

September 25th 2017

Businesses failing to fight for their customers

UK Businesses are potentially missing out on millions of pounds (revenue) every year by failing to fight for customers who...

Posted in Cross Service


Blog

September 13th 2017

Retaining Customers in a World of Choice

A short animation outlining the headline findings from our recent consumer research report including consumer attitudes towards switching, in which sectors switching is most prevalent, switching prompts, switching experiences and post-switch feelings...


News

August 31st 2017

4 in 10 households would instantly review water supplier in a competitive market

Recent research conducted by Echo indicates there is a strong consumer appetite for water competition...

Posted in Cross Service


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