Echo Logo

Tailored bespoke customer contact strategies

Contact strategies tailored to your needs

We start by allocating a dedicated customer contact team to your account. This is resourced to a level appropriate to your call volume. We only recruit people who have first-class interpersonal skills, are naturally friendly, positive and driven to deliver excellence at all times. We say it often, but we are proud of the quality of our people.

A happy experience that always delivers results

Building on their natural attributes, we train our teams in the processes we know deliver results. Evolved through insight gained at the front line of customer communication, these proven processes combine an exceptional customer experience with results-based performance. Our aim is delighting your customers, and fully meeting every objective you set us.

Our response is based on your needs

Work with Echo and you are embarking on a journey where both your business and Echo have a vital role to play. We engage you in everything we do. We sit down to discuss your objectives. We listen to your needs and incorporate them into our approach, fine-tuning our joined-up processes to fulfil your brief. We are innovative, proactive and flexible. We respond to your challenges, and strive to exceed your expectations, rather than resting on contractual KPIs.

Customer Contact & Engagement in the Knowledge Centre


Echo secures two-year metering and billing contract extension with Northern Ireland Water

Echo Managed Services has successfully secured a retender with Northern Ireland Water, extending their current Metering and Billing contract for...


Customer complaints: a valuable window into your service

Our latest blog about customer complaints, pinpointing the root cause & learning from criticism

26 November 2018 by Monica Mackintosh

Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...


Find out how we tailor our contact centre services for you

Pick up the phone and call us...

0845 12 12 122


...or simply email us for a quick response.