This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms, insurance and water, and discusses how businesses can seek to retain their customers in today's competitive landscape.
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Customer facing services for the energy sector that bring energy companies closer to their customers...
Issues with energy theft? Let's get it sorted.
This research report takes an in-depth look at the current state of billing in the UK and what lessons can...
Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...
As customer channel choice continues to increase, businesses must ensure advisors are confident and capable in handling enquiries across a...
27 March 2018 by Caroline Boden
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
This research report takes an in-depth look at the current state of billing in the UK and what lessons can...
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