This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms, insurance and water, and discusses how businesses can seek to retain their customers in today's competitive landscape.
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Customer facing services for the energy sector that bring energy companies closer to their customers...
Echo and its client South Staffs Water celebrate success with ServiceMark accreditation
Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the...
31 May 2019 by Monica Mackintosh
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
