This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms, insurance and water, and discusses how businesses can seek to retain their customers in today's competitive landscape.
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Customer facing services for the energy sector that bring energy companies closer to their customers...
Issues with energy theft? Let's get it sorted.
Echo and its client South Staffs Water celebrate success with ServiceMark accreditation
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
26 November 2018 by Monica Mackintosh
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
