This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms, insurance and water, and discusses how businesses can seek to retain their customers in today's competitive landscape.
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Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
Counting the Cost of Debt Recovery 2018
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…
More Customer Contact & Engagement
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
West Midlands community hub crowned Community Initiative of the Year
South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…
Echo shortlisted for three prestigious awards
We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…