A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence of good and bad practice...
Consumers give us their views on the water bills they are presented with and how water companies currently support billing preferences, needs and desires.
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Customer facing services for the energy sector that bring energy companies closer to their customers...
Issues with energy theft? Let's get it sorted.
Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
11 June 2019 by Andy Mack
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
This research report takes an in-depth look at the current state of billing in the UK and what lessons can...
