UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparency? 65% of consumers would like to know how their money is spent.

National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)

Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now imagine if water billing worked the same way.

Pelican business services chooses Echo’s Aptumo billing solution

The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.

Rebrand to take Echo into its next era

Today marks a new chapter for Echo as it launches a refreshed brand identity.

Case study: Echo India business process outsourcing

Find out how Integrated Water Services Water Hygiene created efficiencies in its processes whilst having greater control and a cost saving of 50% by outsourcing its CAD drawings to Echo India.

Beyond billing: Why innovation starts where customers feel it

Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.

Financing the Future: Why agile platforms are key to solving Utilities’ #1 challenge

Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for capital improvements.

Echo Managed Services sponsors VicWater 2025 Annual Conference

Echo Managed Services is delighted to announce it is returning as Principal Sponsor of Vic Water's 2025 Annual Conference

Water utilities don’t need more integration. They need control.

Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses the impact of integration of billing platforms with Salesforce.

How AI-driven omni-channel communication can drive both efficiency and customer satisfaction in the water sector

Aptumo’s Product Manager Gareth Welch looks at how embracing technology can redefine the landscape of water utilities.