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Building your brand through effective engagement

A problem for many businesses is that customers become easily disengaged and look elsewhere for services. Not so the companies who use Echo. Our people have the empathy to deal with customer issues in an effective and efficient way that always reflects well on your brand and builds sustained and trusted customer relationships.

Acquiring customers

Such is the quality of our teams and customer interactions, we have a proven track record in acquiring customers by complementing your current processes. We use our insight and expertise to build your customer base whether in recruitment or in developing new income streams.

Learn how we help Barchester Healthcare acquire new customers.

Using insight to retain customers

At Echo, we appreciate customers are the lifeblood of your business. Such is their value, we recognise you need to give them what they want, when they want it. Echo can help you build loyalty and improve retention by ensuring every touchpoint with your brand is a positive one.

Customer Contact & Engagement in the Knowledge centre

Blog

Efficient customer service is critical as rising household bills cause anxiety for customers

One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research.

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News

Echo Managed Services achieves ServiceMark re-accreditation from the ICS

Specialist customer service provider for the water industry, Echo Managed Services, has been re-accredited with the ServiceMark from the Institute…

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Case Study

The Tower of London Remembers. Echo Delivers

Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding,…

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Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…

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We can help you acquire, service and retain customers...

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