A problem for many businesses is that customers become easily disengaged and look elsewhere for services. Not so the companies who use Echo. Our people have the empathy to deal with customer issues in an effective and efficient way that always reflects well on your brand and builds sustained and trusted customer relationships.
Such is the quality of our teams and customer interactions, we have a proven track record in acquiring customers by complementing your current processes. We use our insight and expertise to build your customer base whether in recruitment or in developing new income streams.
Learn how we help Barchester Healthcare acquire new customers.
At Echo, we appreciate customers are the lifeblood of your business. Such is their value, we recognise you need to give them what they want, when they want it. Echo can help you build loyalty and improve retention by ensuring every touchpoint with your brand is a positive one.
Echo and its client South Staffs Water celebrate success with ServiceMark accreditation
Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the...
31 May 2019 by Monica Mackintosh
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
