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Customer Acquisition and Retention

Building your brand through effective engagement

A problem for many businesses is that customers become easily disengaged and look elsewhere for services. Not so the companies who use Echo. Our people have the empathy to deal with customer issues in an effective and efficient way that always reflects well on your brand and builds sustained and trusted customer relationships.

Acquiring customers

Such is the quality of our teams and customer interactions, we have a proven track record in acquiring customers by complementing your current processes. We use our insight and expertise to build your customer base whether in recruitment or in developing new income streams.

Learn how we help Barchester Healthcare acquire new customers.

Using insight to retain customers

At Echo, we appreciate customers are the lifeblood of your business. Such is their value, we recognise you need to give them what they want, when they want it. Echo can help you build loyalty and improve retention by ensuring every touchpoint with your brand is a positive one.

"Echo's proven track record of delivering effective support for high-profile public information campaigns, and their agile and collaborative approach to client and service management, was one of the main reasons we selected them as our partner. Echo's strong reputation for customer contact, teamed with its highly skilled workforce, and close working relationships with its clients, meant they were an obvious choice for our requirements."

Phil McQuillen, customer service director, Sprue Safety Products

“Customer service is a key priority for us, and we know it can be frustrating for customers when it is inconsistent. Through our collaboration with Echo, we have seen marked improvements in the number of new customer enquiries handled correctly first time, as well as enhancements in the accuracy of customer information capture."

Lawrence Bate, director of sales and marketing, Barchester Healthcare

Customer Contact & Engagement in the Knowledge Centre

News

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...

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Blog

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...

30 April 2018 by Nigel Baker

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Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

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Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

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We can help you acquire, service and retain customers...

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