Building your brand through effective engagement
A problem for many businesses is that customers become easily disengaged and look elsewhere for services. Not so the companies who use Echo. Our people have the empathy to deal with customer issues in an effective and efficient way that always reflects well on your brand and builds sustained and trusted customer relationships.
Acquiring customers
Such is the quality of our teams and customer interactions, we have a proven track record in acquiring customers by complementing your current processes. We use our insight and expertise to build your customer base whether in recruitment or in developing new income streams.
Learn how we help Barchester Healthcare acquire new customers.
Using insight to retain customers
At Echo, we appreciate customers are the lifeblood of your business. Such is their value, we recognise you need to give them what they want, when they want it. Echo can help you build loyalty and improve retention by ensuring every touchpoint with your brand is a positive one.
Explore Customer Contact & Engagement
Customer Contact & Engagement in the Knowledge centre
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Echo and Caring Homes: effectively handling new enquiries
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…
Retaining Customers in a World of Choice
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…