Echo Logo

Building your brand through effective engagement

A problem for many businesses is that customers become easily disengaged and look elsewhere for services. Not so the companies who use Echo. Our people have the empathy to deal with customer issues in an effective and efficient way that always reflects well on your brand and builds sustained and trusted customer relationships.

Acquiring customers

Such is the quality of our teams and customer interactions, we have a proven track record in acquiring customers by complementing your current processes. We use our insight and expertise to build your customer base whether in recruitment or in developing new income streams.

Learn how we help Barchester Healthcare acquire new customers.

Using insight to retain customers

At Echo, we appreciate customers are the lifeblood of your business. Such is their value, we recognise you need to give them what they want, when they want it. Echo can help you build loyalty and improve retention by ensuring every touchpoint with your brand is a positive one.

Customer Contact & Engagement in the Knowledge centre

Blog

The water sector leads the way with complaint handling, according to the Institute of Customer Service

The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…

Read
News

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…

Read
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…

Read
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…

Read

We can help you acquire, service and retain customers...

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email