Building your brand through effective engagement
A problem for many businesses is that customers become easily disengaged and look elsewhere for services. Not so the companies who use Echo. Our people have the empathy to deal with customer issues in an effective and efficient way that always reflects well on your brand and builds sustained and trusted customer relationships.
Such is the quality of our teams and customer interactions, we have a proven track record in acquiring customers by complementing your current processes. We use our insight and expertise to build your customer base whether in recruitment or in developing new income streams.
Learn how we help Barchester Healthcare acquire new customers.
Using insight to retain customers
At Echo, we appreciate customers are the lifeblood of your business. Such is their value, we recognise you need to give them what they want, when they want it. Echo can help you build loyalty and improve retention by ensuring every touchpoint with your brand is a positive one.
Explore Customer Contact & Engagement
Customer Contact & Engagement in the Knowledge centre
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
2 October 2019 by Monica Mackintosh
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…