How outsourcing improves the quality of your customer contact

With Echo by your side, choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, delivering an exceptional customer experience.

A bespoke and professional service 24/7

You have the freedom to influence every aspect of our bespoke and professional contact centre service. We work closely with you to ensure your needs are fully met and to reduce the cost of serving your customers. Through our efficient processes, we ensure you have a flexible resource that meets peaks and troughs in demand, and delivers a high quality customer contact solution 24/7.

Multi-channel customer engagement

Outsourcing your customer contact operation to Echo helps you fill your skills and resource gaps. As well as providing you with the necessary expertise in customer engagement processes and methods to improve your customers’ experience, you enjoy the benefit of a full suite of technical resources enabling multi-channel customer contact by telephone, email, letter, webchat, social media and mobile text.

Customer Contact & Engagement in the Knowledge centre


How can the water sector climb up the customer satisfaction rankings?

Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…

2 October 2019 by Monica Mackintosh


Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...

Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…

Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…


Discover how contact centre outsourcing can help your business

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