Measure the effectiveness of our customer contact strategies
Naturally, you’ll want to know that your customer contact strategy is doing what it is supposed to be doing, and that Echo is delivering results. For this reason, we provide evidence of our effectiveness.
Frequent updates from Echo
As well as a weekly status call, we provide monthly measurements and host quarterly strategy meetings. These take account of the influence of current trends, ensure your objectives are being met and help us create a future development roadmap. In addition, annual client satisfaction meetings give you the opportunity to feedback on our effectiveness.
Explore other Echo Managed Services
- Debt Recovery & Revenue Management
We maximise debt recovery and revenue collection by using sophisticated, customer-centric strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears collections right through to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo can help.
- Billing & Customer Information Software
Utility customer billing is our specialism. Our software solutions are built with your customers in mind to support and empower you to deliver a more tailored billing experience.
Customer Contact & Engagement in the Knowledge centre
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
2 October 2019 by Monica Mackintosh
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…