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Measure the effectiveness of our customer contact strategies

Naturally, you’ll want to know that your customer contact strategy is doing what it is supposed to be doing, and that Echo is delivering results. For this reason, we provide evidence of our effectiveness.

Frequent updates from Echo

As well as a weekly status call, we provide monthly measurements and host quarterly strategy meetings. These take account of the influence of current trends, ensure your objectives are being met and help us create a future development roadmap. In addition, annual client satisfaction meetings give you the opportunity to feedback on our effectiveness.

Explore other Echo Managed Services

  • Billing & Customer Information Software

    Utility customer billing is our specialism. Our software solutions are built with your customers in mind to support and empower you to deliver a more tailored billing experience.

Customer Contact & Engagement in the Knowledge centre


Customer service experts Echo Managed Services see a bright future for Kick Start colleagues

Echo Managed Services prides itself on its reputation for customer service excellence in the water sector. For over 20 years,…


Smart technology: the future of customer service in the water sector

More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be…

Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…

Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…


Want to know how we measure success?

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