Measuring customer contact success
Measure the effectiveness of our customer contact strategies
Naturally, you’ll want to know that your customer contact strategy is doing what it is supposed to be doing, and that Echo is delivering results. For this reason, we provide evidence of our effectiveness.
Frequent updates from Echo
As well as a weekly status call, we provide monthly measurements and host quarterly strategy meetings. These take account of the influence of current trends, ensure your objectives are being met and help us create a future development roadmap. In addition, annual client satisfaction meetings give you the opportunity to feedback on our effectiveness.
Explore other Echo Managed Services
- Billing & Customer Information Software
Utility customer billing is our specialism. Our software solutions are built with your customers in mind to support and empower you to deliver a more tailored billing experience.
Customer Contact & Engagement in the Knowledge centre
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