Measure the effectiveness of our customer contact strategies
Naturally, you’ll want to know that your customer contact strategy is doing what it is supposed to be doing, and that Echo is delivering results. For this reason, we provide evidence of our effectiveness.
Frequent updates from Echo
As well as a weekly status call, we provide monthly measurements and host quarterly strategy meetings. These take account of the influence of current trends, ensure your objectives are being met and help us create a future development roadmap. In addition, annual client satisfaction meetings give you the opportunity to feedback on our effectiveness.
Explore other Echo Managed Services
- Billing & Customer Information Software
Utility customer billing is our specialism. Our software solutions are built with your customers in mind to support and empower you to deliver a more tailored billing experience.
Customer Contact & Engagement in the Knowledge centre
Efficient customer service is critical as rising household bills cause anxiety for customers
One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research.
Echo Managed Services achieves ServiceMark re-accreditation from the ICS
Specialist customer service provider for the water industry, Echo Managed Services, has been re-accredited with the ServiceMark from the Institute…
The Tower of London Remembers. Echo Delivers
Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding,…
Retaining Customers in a World of Choice
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…