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Measure the effectiveness of our customer contact strategies

Naturally, you’ll want to know that your customer contact strategy is doing what it is supposed to be doing, and that Echo is delivering results. For this reason, we provide evidence of our effectiveness.

Frequent updates from Echo

As well as a weekly status call, we provide monthly measurements and host quarterly strategy meetings. These take account of the influence of current trends, ensure your objectives are being met and help us create a future development roadmap. In addition, annual client satisfaction meetings give you the opportunity to feedback on our effectiveness.

Explore other Echo Managed Services

  • Billing & Customer Information Software

    Utility customer billing is our specialism. Our software solutions are built with your customers in mind to support and empower you to deliver a more tailored billing experience.

Customer Contact & Engagement in the Knowledge centre

Blog

The water sector leads the way with complaint handling, according to the Institute of Customer Service

The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…

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News

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…

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Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…

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Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy,…

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Want to know how we measure success?

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