Echo Logo

The Tower of London Remembers. Echo Delivers

echo-the-tower-of-london-remembers

Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding, whilst supporting the high profile 'Tower of London Remembers' campaign

Download our case study now

Share this article

More in the Knowledge Centre

More Case Studies

Case Studies

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...

READ
Case Studies

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Case Studies

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

READ
Case Studies

Collecting debt for Scottish Power - the customer-centric approach

Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...

READ

More on Customer Contact & Engagement

News

Echo and South Staffs Water recognised for outstanding customer service

Echo and its client South Staffs Water celebrate success with ServiceMark accreditation

READ
Blog

Customer complaints: a valuable window into your service

Our latest blog about customer complaints, pinpointing the root cause & learning from criticism

26 November 2018 by Monica Mackintosh

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.