Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding, whilst supporting the high profile 'Tower of London Remembers' campaign
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...
As customer channel choice continues to increase, businesses must ensure advisors are confident and capable in handling enquiries across a...
27 March 2018 by Caroline Boden
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
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