Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding, whilst supporting the high profile 'Tower of London Remembers' campaign
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...
Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
26 November 2018 by Monica Mackintosh
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
