Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding, whilst supporting the high profile 'Tower of London Remembers' campaign
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...
We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused...
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector, in...
2 October 2019 by Monica Mackintosh
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
