Guaranteeing consistent high quality customer contact
Knowing you always have high quality people with relevant knowledge and experience to answer your incoming calls effectively can be a challenge. This can be especially so out of peak hours, when having dedicated in-house teams may not be the most efficient use of your resources. Work with Echo, and our friendly, experienced and highly skilled teams will deliver a first class customer experience every time.
"We’ve selected Echo due to the recent heavy investment in its out-of-hours service provision. They can provide Anglian Water Business with a cost-effective way for us to provide our commercial customers with a comprehensive out-of-hours service.”
David Windle, Project Manager for Anglian Water Business
We immerse ourselves in your world
Our contact centre teams immerse themselves in your world. They build expertise in what you do and how you do it. They become a natural extension of your internal team, and work closely with you to deliver seamless, unified contact that perfectly reflects your brand. This better enables us to meet your customers’ needs, answer their questions and provide a successful and happy experience at every touchpoint.
Led by your dedicated Account Manager, our teams proactively manage your customers to provide a high quality, end-to-end journey. With insight into why your customers are contacting you – thereby fulfilling their immediate need as well as needs they didn’t know they had – our teams are constantly available and uniquely equipped to deliver a high quality customer experience.
Explore Customer Contact & Engagement
Customer Contact & Engagement in the Knowledge centre
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…