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Guaranteeing consistent high quality customer contact

Guaranteeing consistent high quality customer contact

Knowing you always have high quality people with relevant knowledge and experience to answer your incoming calls effectively can be a challenge. This can be especially so out of peak hours, when having dedicated in-house teams may not be the most efficient use of your resources. Work with Echo, and our friendly, experienced and highly skilled teams will deliver a first class customer experience every time.

"We’ve selected Echo due to the recent heavy investment in its out-of-hours service provision. They can provide Anglian Water Business with a cost-effective way for us to provide our commercial customers with a comprehensive out-of-hours service.”

David Windle, Project Manager for Anglian Water Business


We immerse ourselves in your world

Our contact centre teams immerse themselves in your world. They build expertise in what you do and how you do it. They become a natural extension of your internal team, and work closely with you to deliver seamless, unified contact that perfectly reflects your brand. This better enables us to meet your customers’ needs, answer their questions and provide a successful and happy experience at every touchpoint.

Joined-up processes

Led by your dedicated Account Manager, our teams proactively manage your customers to provide a high quality, end-to-end journey. With insight into why your customers are contacting you – thereby fulfilling their immediate need as well as needs they didn’t know they had – our teams are constantly available and uniquely equipped to deliver a high quality customer experience.

Customer Contact & Engagement in the Knowledge Centre

News

Water companies face major challenges to reach high bar set for PR19

Recent results from The Institute of Customer Service's July 2017 UK Customer Satisfaction Index highlight just how far the water industry...

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Blog

Customer Service: the value of the human touch

In our latest blog, Chris Cullen - head of sales and marketing - drops in to look at how technology...

14 June 2017 by Chris Cullen

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Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

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Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

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See how we guarantee high quality contacts 24/7

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