Echo Logo

The Secrets of Better Billing

The Secrets Of Better Billing 01 Min

This research report takes an in-depth look at the current state of billing in the UK and what lessons can be shared to improve this aspect of customer contact...

Click below to download the report now...

Preview Download

Share this research & resource

More in the Knowledge Centre

More Research & Resources

Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...

READ
Research & Resources

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

READ
Research & Resources

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

More on Customer Contact & Engagement

News

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...

READ
Blog

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...

30 April 2018 by Nigel Baker

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.