This research report takes an in-depth look at the current state of billing in the UK and what lessons can be shared to improve this aspect of customer contact...
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Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
More Billing & Customer Information Software
National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)
Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
Pelican business services chooses Echo’s Aptumo billing solution
The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.
Beyond billing: Why innovation starts where customers feel it
Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.
22 July 2025 by Matt Bowd
Financing the Future: Why agile platforms are key to solving Utilities' #1 challenge
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for…
18 July 2025 by Matt Bowd