Echo Logo

Echo wins billing software contract with SES Water and SES Business Water

From the Knowledge Centre

Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based billing software, Aptumo...

The seven-year contract, which begins in April, will see Echo implement Aptumo – an innovative, cloud-based, customer billing and CRM solution into East Surrey Holdings Ltd.’s household and business water companies, SES Water and SES Business Water.

Built on the Salesforce platform, rich in water billing functionality, and designed to evolve with ease, Aptumo will support both companies to improve customer experience by streamlining and modernising processes and facilitating seamless online customer interactions.

For SES Water, Aptumo’s implementation forms a crucial part of a large-scale customer experience transformation programme across the business, a key commitment in the company’s forward looking 2020 to 2025 business plan. SES Water currently supplies 160million litres of clean water each day to 707,000 people over an area of 835 km2.

Aptumo’s deployment in SES Business Water, meanwhile, will enhance the company’s continued growth, streamline customer processes and improve efficiency for both existing and new customers. Established in 2016, the business is looking to expand its reach in coming years, whilst meeting the ongoing demands of supplying a competitive market.

“We were highly impressed by Echo’s water industry experience and proven billing software implementation credentials. The team really demonstrated that Aptumo’s rich functionality and agile flexibility will help SES Water to meet their stretching performance commitments and bring real benefit to our customers."

Dan Lamb, head of retail services, SES Water

“We are a growing and dynamic business. That means we need a modern, flexible and agile customer billing solution which can easily adapt and grow with our evolving requirements. Echo’s Aptumo software met our comprehensive needs and we’re excited to get started on this digitally-focused project.”

Bill Clarke, sales and operations director, SES Business

Placing customers at the heart of services is a crucial focus for the water industry, with digital transformation increasingly playing a key role in delivering the convenient ‘any time, any channel’ service that customers now expect. It’s therefore positive to see SES Water and SES Business choosing to invest in innovative software to further enable service offering improvements, and we look forward to working alongside them to make this a success story. Their decision to implement Aptumo is testament to both the functional richness and dynamic nature of our solution and follows Australia-based Coliban Water’s decision to implement our software last year.”

Monica Mackintosh, managing director, Echo Managed Services

Ends.

More more information about Aptumo, please visit https://www.aptumo.com

Suggested Further Reading

Knowledge Centre: Research

The Secrets of Better Billing

Share this article

More in the Knowledge centre

More News

News

Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…

Read
News

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

Read
News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read

More Billing & Customer Information Software

News

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

Read
News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

Read
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

Read
News

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email