Echo Logo

Echo takes billing software global with first Australian water sector client

Aptumo App Web

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...

Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia.

Forming part of a wider transformation project across the water company’s customer and stakeholder managements systems, the contract will see Coliban Water replacing its existing billing platform with Aptumo – an innovative, cloud-based, utility customer billing solution.

Built on the Salesforce platform and designed to evolve with ease, the new system will help Coliban Water to maintain positive relationships with its customers through improving and personalising the billing experience.

Coliban Water is one of the larger regional urban water corporations in Victoria, Australia, covering approximately 20% of the region.

“We needed an information management system that is easy to use, provides accurate data, has rich reporting capabilities and allows our customers to engage with us how and when they want. We also wanted to generate efficiencies throughout the business to allow us headspace for innovation. Aptumo was the ideal solution. We were impressed by Echo’s specialist utility knowledge, as well as the scope to adapt the platform to our needs both now and in the future.”

Amanda Finnis, CIO, Coliban Water

“Billing is an extremely important part of the customer journey, so it’s great to see that forward-thinking suppliers like Coliban Water are future-proofing their systems with dynamic software like Aptumo. Having been at the heart of the highly-regulated UK utilities sector for over 20 years, we have a deep understanding of what clients and their customers need – and we’re looking forward to the project ahead.”

Nigel Baker, MD, Echo Managed Services

Suggested Further Reading


Knowledge Centre: Blog

A new chapter for water billing


Knowledge Centre: Research

The Secrets of Better Billing

Share this article

More in the Knowledge Centre

More News

News

Echo digs deep to help Acorns Children’s Hospice

Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...

READ
News

Consumer debt: 1/3 of customers happy for service providers to share personal data

More than a third of UK consumers would be happy for service providers to share their personal data with other...

READ
News

Two in five consumers unaware of energy theft safety risks

39% of people are unaware of the safety risks posed by energy theft | Only 46% of people would report energy theft because...

READ
News

Echo named Outsourced Contact Centre of the Year for third successive year

Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...

READ

More on Billing & Customer Information Software

News

Echo launches Aptumo, a new SaaS customer billing solution for multi-utility markets

Outsourced utilities customer engagement specialist, Echo Managed Services, has announced the launch of ​Aptumo​ – an innovative, cloud-based, multi-utility customer billing...

READ
Blog

A new chapter for water billing

Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer...

23 August 2018 by Nigel Baker

READ
Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.