Echo takes billing software global with first Australian water sector client
Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...
Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia.
Forming part of a wider transformation project across the water company’s customer and stakeholder managements systems, the contract will see Coliban Water replacing its existing billing platform with Aptumo – an innovative, cloud-based, utility customer billing solution.
Built on the Salesforce platform and designed to evolve with ease, the new system will help Coliban Water to maintain positive relationships with its customers through improving and personalising the billing experience.
Coliban Water is one of the larger regional urban water corporations in Victoria, Australia, covering approximately 20% of the region.
“We needed an information management system that is easy to use, provides accurate data, has rich reporting capabilities and allows our customers to engage with us how and when they want. We also wanted to generate efficiencies throughout the business to allow us headspace for innovation. Aptumo was the ideal solution. We were impressed by Echo’s specialist utility knowledge, as well as the scope to adapt the platform to our needs both now and in the future.”
Amanda Finnis, CIO, Coliban Water
“Billing is an extremely important part of the customer journey, so it’s great to see that forward-thinking suppliers like Coliban Water are future-proofing their systems with dynamic software like Aptumo. Having been at the heart of the highly-regulated UK utilities sector for over 20 years, we have a deep understanding of what clients and their customers need – and we’re looking forward to the project ahead.”
Nigel Baker, MD, Echo Managed Services
Find out more about Aptumo by visiting the website, click here: Aptumo
Suggested Further Reading
Knowledge Centre: News
Echo launches Aptumo, a new SaaS customer billing solution for multi-utility markets
Knowledge Centre: Blog
A new chapter for water billing
Knowledge Centre: Research
The Secrets of Better Billing
More in the Knowledge centre
More News
Echo holds summer of support event for its teams
For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…
Echo Managed Services strengthens its board as Aptumo grows
Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
More Billing & Customer Information Software
Echo Managed Services strengthens its board as Aptumo grows
Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…
Aptumo adds four new hires to bolster its product team
Billing software business continues to expand as utility sector interest grows
Quarter of water customers let down by poor response to billing problems
More than 7 million households have had a negative water billing experience...
Half of water customers don’t understand their bill
Almost 13.5 million households struggle to understand billing jargon.