Echo Logo

Echo helps water companies prepare for Open Water

From the Knowledge Centre

Echo helps seven water companies prepare for Open Water with MOSL certification...

Seven water companies including: Anglian Water Business; Source for Business; South Staffs Water; South West Water; Three Sixty (born out of Yorkshire Water); and Water2Business, have passed MOSL’s Market Entry Acceptance Testing (MEAT), with the help of Echo's RapidXtra software.

We have worked closely with these companies as part of their user acceptance testing programmes over the past few months, to ensure that each company’s billing system is capable of communicating with the market, ahead of non-household opening next April. This included ensuring that the MOSL defined MEAT scenarios were successfully completed.

Echo currently works with 15 of the 21 current water companies in the English market, providing a variety of outsourced services including customer contact, billing software services, and debt collection.

“The hard work we’ve put into our retail-ready programme over the past few months has paid off, and we’re delighted to have helped our clients to become successfully certified with our RapidXtra software – designed specifically for the water market."

Andy Mack, software services director

The past few months have seen Echo work closely in partnership with our clients to proactively support them successfully through the market assurance testing phase. We’ll now remain on hand for further support during this crucial phase for lots of our clients as they enter into shadow operations ahead of full market go-live in April 2017.

Ends.

Share this article

More in the Knowledge centre

More News

News

Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…

Read
News

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

Read
News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read

More Billing & Customer Information Software

News

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

Read
News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

Read
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

Read
News

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email