Echo Logo

Kelda Water Services Retail chooses Echo's RapidXtra

Wter Drops Web

To underpin its plans to compete in the non-household retail market, Kelda Water Services Retail (KWSR) has chosen Echo's market leading RapidXtra billing and customer relationship management solution...

We are delighted to announce that the retail business arm of Yorkshire Water, KWSR, in partnership with Loop Customer Management, has appointed Echo to deliver the billing and customer relationship management solution for its commercial customers.

KWSR, which provides water services to more than 130,000 businesses across the UK, selected RapidXtra, Echo's market leading water billing and CRM solution, as part of its strategy to actively compete in retail market opening from April 2017.

KWSR needed a solution that offered both all the tools needed to compete effectively in the new market as well as supporting the fundamental need to achieve compliance in time for shadow market opening.  Crucially, RapidXtra also offers added flexibility and agility, enabling KWSR to meet evolving requirements as the market matures.  RapidXtra will enable Loop, KWSR's customer service support partner, to deliver accurate and reliable billing and exceptional customer experiences, and will integrate into their existing wider IT architecture.

"Partnering with Echo and RapidXtra offered a number of benefits. Price, quality of service, speed of implementation and Echo's proven track record were all elements that stood out for us. We are passionate about excellent customer service and we wanted something that would support Loop in the delivery of market leading customer service."

Robert Marrill, managing director (Kelda Water Services Retail)

RapidXtra is wholly suited to UK water companies and will provide KWSR with a robust platform suitable for sustained growth as the industry continues to evolve. The RapidXtra roadmap is aligned to the needs of the UK water industry now and in the future, and the robust platform and development technologies on which the solution is built enable it to easily scale up or down.

Ends.


Suggested Further Reading:



Share this article

More in the Knowledge Centre

More News

News

A quarter of UK residents would turn a blind eye to energy theft

What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...

READ
News

Echo takes billing software global with first Australian water sector client

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...

READ
News

Echo digs deep to help Acorns Children’s Hospice

Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...

READ
News

Consumer debt: 1/3 of customers happy for service providers to share personal data

More than a third of UK consumers would be happy for service providers to share their personal data with other...

READ

More on Billing & Customer Information Software

News

Echo takes billing software global with first Australian water sector client

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...

READ
Blog

A new chapter for water billing

Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer...

23 August 2018 by Nigel Baker

READ
Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.