To underpin its plans to compete in the non-household retail market, Kelda Water Services Retail (KWSR) has chosen Echo's market leading RapidXtra billing and customer relationship management solution...
We are delighted to announce that the retail business arm of Yorkshire Water, KWSR, in partnership with Loop Customer Management, has appointed Echo to deliver the billing and customer relationship management solution for its commercial customers.
KWSR, which provides water services to more than 130,000 businesses across the UK, selected RapidXtra, Echo's market leading water billing and CRM solution, as part of its strategy to actively compete in retail market opening from April 2017.
KWSR needed a solution that offered both all the tools needed to compete effectively in the new market as well as supporting the fundamental need to achieve compliance in time for shadow market opening. Crucially, RapidXtra also offers added flexibility and agility, enabling KWSR to meet evolving requirements as the market matures. RapidXtra will enable Loop, KWSR's customer service support partner, to deliver accurate and reliable billing and exceptional customer experiences, and will integrate into their existing wider IT architecture.
"Partnering with Echo and RapidXtra offered a number of benefits. Price, quality of service, speed of implementation and Echo's proven track record were all elements that stood out for us. We are passionate about excellent customer service and we wanted something that would support Loop in the delivery of market leading customer service."
Robert Marrill, managing director (Kelda Water Services Retail)
RapidXtra is wholly suited to UK water companies and will provide KWSR with a robust platform suitable for sustained growth as the industry continues to evolve. The RapidXtra roadmap is aligned to the needs of the UK water industry now and in the future, and the robust platform and development technologies on which the solution is built enable it to easily scale up or down.
Ends.
Suggested Further Reading:
Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...
Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.
Echo and its client South Staffs Water celebrate success with ServiceMark accreditation
Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based...
Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to...
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
11 June 2019 by Andy Mack
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...
