Echo Logo
Echo Logo

Kelda Water Services Retail chooses Echo's RapidXtra

From the Knowledge Centre

To underpin its plans to compete in the non-household retail market, Kelda Water Services Retail (KWSR) has chosen Echo's market leading RapidXtra billing and customer relationship management solution...

We are delighted to announce that the retail business arm of Yorkshire Water, KWSR, in partnership with Loop Customer Management, has appointed Echo to deliver the billing and customer relationship management solution for its commercial customers.

KWSR, which provides water services to more than 130,000 businesses across the UK, selected RapidXtra, Echo's market leading water billing and CRM solution, as part of its strategy to actively compete in retail market opening from April 2017.

KWSR needed a solution that offered both all the tools needed to compete effectively in the new market as well as supporting the fundamental need to achieve compliance in time for shadow market opening. Crucially, RapidXtra also offers added flexibility and agility, enabling KWSR to meet evolving requirements as the market matures. RapidXtra will enable Loop, KWSR's customer service support partner, to deliver accurate and reliable billing and exceptional customer experiences, and will integrate into their existing wider IT architecture.

"Partnering with Echo and RapidXtra offered a number of benefits. Price, quality of service, speed of implementation and Echo's proven track record were all elements that stood out for us. We are passionate about excellent customer service and we wanted something that would support Loop in the delivery of market leading customer service."

Robert Marrill, managing director (Kelda Water Services Retail)

RapidXtra is wholly suited to UK water companies and will provide KWSR with a robust platform suitable for sustained growth as the industry continues to evolve. The RapidXtra roadmap is aligned to the needs of the UK water industry now and in the future, and the robust platform and development technologies on which the solution is built enable it to easily scale up or down.

Ends.


Suggested Further Reading:



Share this article

More in the Knowledge centre

More News

News

Echo Managed Services appoints Hayley Monks as new MD

Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business,…

Read
News

Echo Managed Services to Attend VicWater 2024 Annual Conference

Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…

Read
News

Aptumo agrees partnership with USP to support stateside expansion of its water billing software

We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…

Read
News

Echo Managed Services strengthens its service with a new head of billing and collections

We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.

Read

More Billing & Customer Information Software

News

Echo Managed Services to Attend VicWater 2024 Annual Conference

Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…

Read
News

Aptumo agrees partnership with USP to support stateside expansion of its water billing software

We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…

Read
Blog

Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…

Read
News

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email