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Echo and Northern Ireland Water win prestigious award

From the Knowledge Centre

Echo and Northern Ireland Water scoop the Customer Facing Team of the Year award at the prestigious Utility Week Awards 2016...

We are delighted that we were recognised alongside our client Northern Ireland Water for our 10 year partnership, after winning the highly contended Customer Facing Team of the Year accolade at Monday night's prestigious Utility Week Awards.

We fought off tough competition in the category of six shortlisted nominees at the ceremony, which took place on Monday night (12 December) in London. Attended by almost 1,500 utility industry leaders, the annual ceremony recognises excellence across the sector.

The award win recognised our recent customer engagement project, which set to improve the customer experience and build long-term, sustainable relationships with Northern Ireland Water's business customers in the field.

This tops off a successful year for us in Northern Ireland, having expanded our operations in the region and created 24 new jobs alongside our existing 140-person strong workforce to accommodate this growth.

"We're thrilled that our long-standing partnership with Northern Ireland Water has been recognised with such a presigious awards win. The results of our project together speak for themselves, having created valuable and engaging customer relationships."

Nigel Baker, managing director, Echo Managed Services

"This prestigious National award is a significant achievement for NI Water's Metering and Billing team. It reflects the parterning ethos developed between NI Water and Echo Managed Services, putting the customer first, dealing with their individual billing issues, with a particular focus on helping vulnerable customers."

Dr Gary Curran, head of metering and billing, NI Water

We're all about delivering service excellence, so this award is testament to the expertise of our team and all their hard work.

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