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86% of UK residents think energy companies must do more to tackle meter cheating

Echo Managed Services Research Highlight

This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost burden than a long term benefit.

Almost nine in 10 (86%) billpayers think that energy companies should be working harder to tackle energy theft, according to a research report.

The study was commissioned by outsourced utility customer engagement specialists Echo Managed Services and Grosvenor Services Group and endorsed by Crimestoppers UK.

It surveyed 2,000 UK residents and found widespread public support for greater measures to be taken against the crime. Current statistics show that 150,000 cases are investigated annually, but only around 1,500 people are charged.

Amongst those who advocate further action, 43% said it’s because energy companies have a social obligation to combat meter cheating, given that meter cheating leads to at least one injury or death every 10 days in the UK, due to electric shocks, fires and gas explosions.

“Too often investigating energy theft is viewed more as an additional cost burden to a business rather than taking into account the longer term benefits of avoiding future income losses and potential safety repercussions."

A further 43% of people stated it’s because of the extra financial burden that energy theft places on their own bills. The practice currently amounts to £400 million in stolen gas and electricity every year, adding around £20 to every household’s annual bill. Experts also suggest that this figure is continuing to rise.

The survey also looked at media visibility of energy theft and found that only 14% of UK residents recalled seeing any news coverage of the crime in the past 12 months. This may be part of the reason for low awareness levels across the board; 80% of people said they were unaware of the financial implications of energy theft, with 39% of those surveyed stating they weren’t aware of the risks it causes to public safety.

Lloyd Birkhead, managing director of Grosvenor Services Group, said: “The overwhelming sentiment from UK billpayers is that energy companies should be doing more to tackle this problem and that it is their duty to do so. Whilst there is an obligation under licence condition 12 to take action, investigation activity varies considerably across the sector, with only some suppliers meeting the Ofgem theft incentive target.

“More must also be done to increase the visibility of energy theft and make it a mainstream crime issue. This can be achieved through reactive reporting – for example, when convictions are secured – but also through proactive public campaigns. These need to drive home the financial harm and public safety risks of tampered meters, as well as raise further awareness of confidential reporting lines, such as the Crimestoppers Stay Energy Safe helpline.”

Suggested Further Reading

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Spotting the signs of Energy Theft


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