
Echo announces growth and recruitment drive due to a new contract in Northern Ireland and expansion into the Republic of Ireland...
After securing a new metering and billing contract in Northern Ireland, and following recent expansion into the Republic of Ireland, we are delighted to announce we're taking on an additional 30 team members in office and field roles that span across customer service, revenue and collections.
24 new team members will be based at our Northern Ireland office on Upper Queen Street, bolstering our existing 140-person strong workforce already in situ. A further six field-based roles are being filled across the border, as Echo expands into the Republic of Ireland.
This news follows our 10-year anniversary last week which saw all employees based in Northern Ireland invited to a party to celebrate the company's success over the last decade and to reward the hard work and loyalty of those who work here at Echo.
Northern Ireland and the Republic of Ireland are key strategic target markets for us, and we fully expect this to be the first recruitment drive of many.
"It's an exciting time for Echo in Northern Ireland and we're looking forward to what 2017 has in store for us. The decision to grow our workforce is reflective of our commitment to growth in Northern Ireland; this is the first stage of our growth plan and we fully expect to continue to expand in the months ahead."
Nigel Baker, managing director, Echo Managed Services
Suggested Further Reading
Knowledge Centre: Blog
Five ways to create a customer service strategy that adds value
Knowledge Centre: News
Echo shortlisted for three credit strategy utilities awards
More in the Knowledge centre
More News
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.
North East Water chooses Aptumo to enhance its customer experience
The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…
Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
More Customer Contact & Engagement
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.