Echo Logo

Echo named finalist in 2017 UK Customer Satisfaction Awards

From the Knowledge Centre

The Institute of Customer Services names Echo as a customer feedback strategy finalist in their prestigious 2017 UK Customer Satisfaction Awards...

We are delighted that our 10 year partnership with our client The Financial Times has been recognised by a shortlisting in the prestigious 2017 UK Customer Satisfaction Awards.

These prestigious awards are the only customer service awards run by the UK professional body for customer service and recognise organisations that have implemented successful customer service strategies, so it’s fantastic that Echo has been recognised in this way.

Our shortlisted entry - in the customer feedback strategy category, highlights the work that the team in Echo Bristol has been doing, in collaboration with our client and in accordance with their strategy, to effectively capture and measure customer feedback in order to improve customer satisfaction and inform service improvements.

The awards ceremony takes place in London on March 7th 2017.

Ends.



Share this article

More in the Knowledge centre

More News

News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read
News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

Read
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

Read

More Customer Contact & Engagement

News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read
News

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…

Read
News

Echo shortlisted for three prestigious awards

We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email