The Institute of Customer Services names Echo as a customer feedback strategy finalist in their prestigious 2017 UK Customer Satisfaction Awards...
We are delighted that our 10 year partnership with our client The Financial Times has been recognised by a shortlisting in the prestigious 2017 UK Customer Satisfaction Awards.
These prestigious awards are the only customer service awards run by the UK professional body for customer service and recognise organisations that have implemented successful customer service strategies, so it’s fantastic that Echo has been recognised in this way.
Our shortlisted entry - in the customer feedback strategy category, highlights the work that the team in Echo Bristol has been doing, in collaboration with our client and in accordance with their strategy, to effectively capture and measure customer feedback in order to improve customer satisfaction and inform service improvements.
The awards ceremony takes place in London on March 7th 2017.
Ends.
Suggested Further Reading
Knowledge Centre: News
Echo named Outsourced Contact Centre of the Year
Knowledge Centre: News
Echo shortlisted for three credit strategy utilities awards
Knowledge Centre: News
Two Echo Employees Shortlisted for Prestigious Industry Awards
More in the Knowledge centre
More News
Echo team helps South Staffordshire Plc raise £9,000 for local food banks this winter
Almost £3,000 has been raised by the Group’s employees and the donation has been tripled to £9,000 by the business,…
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Echo supports digital transformation at Dŵr Cymru Welsh Water
Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...
Coliban Water embraces new Aptumo billing software to benefit customers
Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…
More Customer Contact & Engagement
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
West Midlands community hub crowned Community Initiative of the Year
South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…