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Echo named finalist in 2017 UK Customer Satisfaction Awards

From the Knowledge Centre

The Institute of Customer Services names Echo as a customer feedback strategy finalist in their prestigious 2017 UK Customer Satisfaction Awards...

We are delighted that our 10 year partnership with our client The Financial Times has been recognised by a shortlisting in the prestigious 2017 UK Customer Satisfaction Awards.

These prestigious awards are the only customer service awards run by the UK professional body for customer service and recognise organisations that have implemented successful customer service strategies, so it’s fantastic that Echo has been recognised in this way.

Our shortlisted entry - in the customer feedback strategy category, highlights the work that the team in Echo Bristol has been doing, in collaboration with our client and in accordance with their strategy, to effectively capture and measure customer feedback in order to improve customer satisfaction and inform service improvements.

The awards ceremony takes place in London on March 7th 2017.

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