Echo named Outsourced Contact Centre of the Year

Here at Echo, we are celebrating after taking home the highly sought-after Outsourced Contact Centre of the Year title at the prestigious South West Contact Centre Forum Awards.

The win comes off the back of a successful year for us, in which various new high profile client campaigns have been integrated into our Bristol centre including the Electoral Commission's EU Referendum Campaign, and campaigns for both the Government's Education and Training Foundation and Barchester Healthcare.

Our Bristol office currently serves 26 separate client campaigns, with several new ones in the energy sector, public sector and healthcare market currently in set up. Our agility in setting up new projects and hitting the ground running, with advisors that are empowered to be the best and stand as great brand ambassadors, has resulted in continuing to develop meaningful and valuable on-going partnerships with our clients.

Echo intends to carry on this good work over the coming years, with a business model that is flexible to the changing needs to our clients and their customers.

Suggested further reading:

• Find out about our outsourced contact centre services
• How Echo helped the RAF with their recruitment strategies
• Echo Research: what your customers want in a multi-channel world